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CLOUD ONEDRIVE APP CON­FU­SION

The Mi­crosoft Store OneDrive app is one of the many things that par­tic­u­larly con­fuses me about Win­dows 10. If OneDrive sup­port is baked into Win­dows, mean­ing all your files are ac­ces­si­ble through File Man­ager, then what’s the point of the app? Steve Cox The Store ver­sion of the OneDrive app ap­pears to be tar­geted to those with Win­dows PCs, tablets or phones who don’t want to keep their OneDrive con­tents synced with that de­vice. If you have a tablet or PC with lim­ited stor­age, you may not wish to sync all of your OneDrive con­tent on that de­vice, yet still want to be able to ac­cess non-synced files and fold­ers on oc­ca­sion. The OneDrive app — like so many apps — pro­vides a con­ve­nient front-end to achiev­ing this with­out hav­ing to open up your web browser. It’s worth not­ing, how­ever, that brows­ing your stor­age can be quite slow based on the speed and type of your in­ter­net con­nec­tion. Cat El­lis

WIN­DOWS FIX PAGING FILE ER­ROR

I wanted to move my Win­dows 10 paging file to an­other hard drive for per­for­mance rea­sons. When I at­tempted to do so, Win­dows warned me that I should keep an 800MB paging file on the boot drive in or­der to record er­rors. How­ever, since fol­low­ing its ad­vice I keep get­ting the fol­low­ing er­ror on boot: “Win­dows cre­ated a tem­po­rary paging file on your com­puter be­cause of a prob­lem that oc­curred with your paging file con­fig­u­ra­tion”. Can you as­sist? Rod Turner It may seem coun­ter­in­tu­itive, but what you need to do is ig­nore Win­dows’ warn­ing and move the whole paging file over to your new drive. In other words, re­peat the process you fol­lowed pre­vi­ously, but be sure to select ‘No paging file’ for drive C be­fore click­ing ‘Set’ and ig­nor­ing the warn­ing. Then set your other drive as nor­mal.

What seems to be hap­pen­ing here is it ap­pears Win­dows 10 now moves the lo­ca­tion for record­ing crash in­for­ma­tion to the same drive as your paging file — this ren­ders the orig­i­nal warn­ing re­dun­dant, but, more prac­ti­cally, en­sures there’s no er­ror on startup ei­ther. Nick Peers

WIN­DOWS TO DEFRAG OR NOT DEFRAG?

My new Win­dows 10 PC has a 512GB solid-state drive. I was ad­vised not to de­frag­ment SSD drives, but when I open the ‘De­frag­ment and Op­ti­mise Drives’ desk­top app it seems de­frag­men­ta­tion is be­ing car­ried out by Win­dows. This re­veals a hid­den par­ti­tion and my C drive, com­plete with an ‘Op­ti­mise’ but­ton, but can you clar­ify ex­actly what’s go­ing on and what set­tings I should ap­ply? Al­bert McCracken Win­dows 10’s defrag tool is de­signed to work with both tra­di­tional (De­frag­ment) and solid-state (Op­ti­mise) drives. The process of op­ti­mis­ing the drive ba­si­cally en­sures that its TRIM func­tion is run which, in turn, ba­si­cally en­sures the SSD’s per­for­mance (par­tic­u­larly when writ­ing files) is kept at its peak. Al­bert help­fully in­cluded a screen­shot of his setup, which al­lowed us to con­firm the drive had been cor­rectly iden­ti­fied as a solid-state drive, which means Win­dows op­ti­mises rather than de­frags it. It also con­firmed that the de­fault set­tings meant that Al­bert’s SSD drive is be­ing au­to­mat­i­cally op­ti­mised on a weekly ba­sis, mean­ing there’s no need for him to run the tool man­u­ally. Nick Odantzis

BACKUP KLS MAIL BACKUP AND WIN­DOWS 10

I re­cently read about KLS Mail Backup ( www.kls-soft.com/kls­mail­backup) and wanted to use it to back up my email, but it doesn’t seem to work with the Win­dows 10 Mail app. How do I back up email from this app in Win­dows 10? Mi­crosoft ad­mits there is no fa­cil­ity built into Win­dows 10. Ge­off Laughton There is no backup tool we know of that will back up the Mail app, but all is not lost. Ge­off used the Mail app with two sep­a­rate mail ac­counts — Gmail and Green­bee.net — that can be con­fig­ured to leave copies of the mail on the server. With this in mind, you

can by­pass Mail com­pletely and use a free email ar­chiv­ing tool called MailS­tore Home ( www.mails­tore.com) to back up mail di­rectly from the server. Use the ‘Ar­chive Email’ sec­tion to set up each ac­count, then ei­ther dou­ble-click the pro­file to back up ev­ery­thing from the server or rightclick it first and choose ‘Prop­er­ties’ to de­cide ex­actly what to back up. Once backed up, you can then browse and search your mail off­line, plus ex­port it to dif­fer­ent ap­pli­ca­tions. If all of this seems like too much ef­fort, then your other op­tion is to in­stall a mail client — we’d sug­gest Thun­der­bird ( www.mozilla.org) — that is sup­ported by KLS Mail Backup. You could even run this in par­al­lel with Mail — so long as both apps are set to leave copies of mail on the server, you’d then have copies of your email in two sep­a­rate lo­ca­tions (Mail and Thun­der­bird) as well as en­joy­ing the se­cu­rity of hav­ing it backed up too (KLS Mail Backup). Nick Peers

SE­CU­RITY IS TEAMVIEWER SAFE?

With re­ports from last year that TeamViewer had been com­pro­mised, does this mean we should no longer use it for re­mote con­trol pur­poses? If not, what al­ter­na­tives are there? Saul Cook There’s prob­a­ble truth in TeamViewer’s claim that those who re­use weak pass­words from other sites made it eas­ier for hi­jack­ers to get a foothold on some sys­tems. It’s en­tirely pos­si­ble that if you al­low oth­ers to re­motely con­trol your PC, their lack of se­cu­rity could have put you at risk. Switch­ing to an­other re­mote con­trol app like Am­myy Ad­min ( www.am­myy.com) doesn’t re­duce this vul­ner­a­bil­ity, so the only prac­ti­cal al­ter­na­tive is to stop us­ing re­mote con­trol apps al­to­gether.

TeamViewer has tight­ened se­cu­rity, but the most ef­fec­tive way to block these kinds of at­tacks is to switch on two-fac­tor authen­ti­ca­tion. Do­ing so means your mo­bile must be phys­i­cally present when­ever you log on to TeamViewer, help­ing keep hack­ers at bay. Nick Peers

WIN­DOWS CAN’T IN­STALL PRO­GRAMS

I have a Mi­crosoft Sur­face Book and have had noth­ing but trou­ble with it. I re­cently re­in­stalled Win­dows 10 and since then any pro­gram that re­quires msi.exe to in­stall — well, doesn’t in­stall. The er­ror mes­sage tells me it can’t find the soft­ware in­staller folder. See­ing as I’ve al­ready had to re­in­stall once to re­solve prob­lems with this tablet. is there any way I can avoid an­other full re­in­stall? Richard Jones

By the time we con­tacted Richard he’d bit the bul­let and re­in­stalled Win­dows 10 again — thank­fully this time the prob­lem had fi­nally re­solved it­self. How­ever, be­fore go­ing down such a dras­tic route in fu­ture, it’s worth check­ing out Mi­crosoft’s ‘Fix prob­lems that block pro­grams from be­ing in­stalled or re­moved’ trou­bleshooter app, which can be down­loaded from https://sup­port.mi­crosoft.com/help/17588. It fixes a wide range of in­staller prob­lems, so could have po­ten­tially saved Richard an­other long-winded re-in­stall by re­solv­ing what­ever is­sue he had with MSI in­staller files. Gra­ham Bar­low

The OneDrive app on the Mi­crosoft Store lets you browse files stored on the cloud with­out sync­ing them lo­cally.

Tweak your Win­dows paging file con­fig­u­ra­tion to re­solve this er­ror.

Turn on two-fac­tor authen­ti­ca­tion wher­ever its of­fered for an ex­tra layer of pro­tec­tion.

Mi­crosoft of­fers a spe­cific tool that’s de­signed to fix prob­lems with pro­gram in­stal­la­tions be­ing blocked.

Don’t worry – Win­dows 10 won’t ac­ci­den­tally defrag your SSD.

MailS­tore can back up your email di­rect from the server.

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