Slow NBN speeds: ACCC puts Aussie tel­cos “on no­tice”

DE­LIVER PROMISED SPEEDS OR FACE LE­GAL AC­TION, PROVIDERS WARNED.

APC Australia - - Technotes - Sharmishta Sarkar

The Aus­tralian Com­pe­ti­tion and Con­sumer Com­mis­sion (ACCC) is pre­par­ing le­gal ac­tion against the four ma­jor Aussie tel­cos for sell­ing high-speed NBN pack­ages that have failed to de­liver on their speed prom­ises. The ACCC has re­peat­edly warned the Aus­tralian tel­cos about sell­ing prod­ucts that prom­ise an ‘up to’ speed if those speeds can’t be achieved, but has so far not taken any spe­cific ac­tions against the tel­cos. Now, how­ever, ACCC chair­man Rod Sims has warned that ser­vice providers could find them­selves in court by the end of the year if they con­tinue to de­liver speeds that are lower than ad­ver­tised.

When ad­ver­tis­ing NBN pack­ages, Mr Sims said that the tel­cos have been asked to use the term ‘typ­i­cal’ rather than ‘up to’ when re­fer­ring to peak-time speeds. And al­though all tel­cos are sub­ject to Aus­tralia’s con­sumer laws, Mr Sims said the Com­mis­sion will tar­get the big­ger play­ers, specif­i­cally Tel­stra, Op­tus, TPG and Vo­cus. “They have been put on no­tice and some of them know that they are sub­ject to in­ves­ti­ga­tion by us,” he said.

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