Not achieving advertised NBN speeds? You could get a refund!
OPTUS FOLLOWS TELSTRA IN REFUNDING NBN CUSTOMERS OVER UNATTAINABLE SPEEDS.
In May, Telstra announced that it had identified customers on the FttN connection who were unable to achieve advertised speeds on their NBN connections and promised them a refund. Optus has now followed suit and says it will reimburse, in part, the cost of the internet package to customers the telco can’t deliver high speeds to because of the type of connection. Optus has not revealed how many customers were affected, but said the review process was nationwide. SS