Not achiev­ing ad­ver­tised NBN speeds? You could get a re­fund!

OPTUS FOL­LOWS TEL­STRA IN REFUNDING NBN CUS­TOMERS OVER UNATTAIN­ABLE SPEEDS.

APC Australia - - Technotes -

In May, Tel­stra an­nounced that it had iden­ti­fied cus­tomers on the FttN con­nec­tion who were un­able to achieve ad­ver­tised speeds on their NBN con­nec­tions and promised them a re­fund. Optus has now fol­lowed suit and says it will re­im­burse, in part, the cost of the in­ter­net pack­age to cus­tomers the telco can’t de­liver high speeds to be­cause of the type of con­nec­tion. Optus has not re­vealed how many cus­tomers were af­fected, but said the re­view process was na­tion­wide. SS

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