Randalls and Ponsse striding forward together
IT’S NOW two and a half years since Randalls were appointed as the exclusive distributor in Australia for the full line of Ponsse wheeled harvesting equipment. During that time, a number of contractors are experiencing the world class quality, reliability and productivity that comes with the purchase of a Ponsse Harvester or Forwarder. There are now more than 15 units in the country with a steady supply coming from Ponsse’s single manufacturing facility in Vierema, Finland.
Randalls Sales and Service Manager, Davin Frankel spoke to us about his experiences to date with supporting Ponsse equipment. “I’ve had the good fortune of working on and around machines of many different colours since my first job in the forestry business back in 1997. I cannot think of another company I’ve worked with that displays the level of commitment to their customers, their dealers and their business than the people from Ponsse do.
“They are a true forestry equipment manufacturer in every sense of the word. It’s all they do so they know they better be damn good at it. In some ways they are a lot like us at Randalls. We have been in the forestry business for 50 years now and it’s all we do. We live or die on the quality of the products we sell and of course the customer service we provide. In my eyes there is nothing more important than that.”
Randalls remains a privately owned family business which can adapt and act quickly when needed. Due the comparable size of the company and the management structure, customers receive a very personalised and rapid level of support. We spoke to Peter Randalls about his philosophy relating to customer service... “Customer first” he replied, “it’s as simple as that. Let’s not make this any more difficult than it needs to be. We sell high quality, high cost items that our customers utilise to make their livelihoods so we cannot let them down. Myself and those I employ will and do go to extraordinary lengths to ensure we don’t let our customers down. It helps a great deal too when we are partnered with a world class supplier such as Ponsse who are able to respond very quickly to any issues and support us through it.
“Randalls will to continue to grow our sales and service network to keep pace with the growing interest and demand for Ponsse products.”
Danny Richards (Richards Harvesting & Haulage based in Morwell, Victoria) is one Ponsse/Randalls client who is rapt with both man and machine.
Ponsse and Randalls had had their Bear Harvester doing demonstrations and, as luck would have it, at that time Danny was interested in going to wheel harvesters.
“I must admit I was pretty impressed with it (the machine) and at that stage I was n negotiations with HVP to go into another contract, so that was the option I took.
“To me the Ponsse equipment is built superior to the opposition. They’re very well built. Their serviceability is great. Generally a good machine especially for what I was doing.
“In our pine operation at Ballarat I’ve got an Elephant King Forwarder and a Bear Harvester.
“In Gippsland I was awarded a contract (started in July) to do blue gum and I’ve put two wheeled harvesters in there -- an Ergo (with an H7 euca head) and a Bear (with an H8 euca head) and also an Elephant Forwarder there,” Danny said.
And, apart from the machines, Danny is impressed with Randalls ... “They’ve been great. The back-up and support provided is a big part of the purchasing decision, as these machines are a big investment and need to be working”
“They’ve been very good. They’ve been very proactive.” Not a bad recommendation from a bloke who has been connected with the forestry game for a long, long while. In fact, when he was a kid he used to go bush with his father Tom (a logger) and learned pretty quickly about the do’s and dont’s of this tough business.
It wasn’t entirely unexpected when he opted to complete a trade as a mechanic but after that it was back to forestry in a big way.
Richards Harvesting & Haulage now employs 73 people --- yet another example of an essential business for rural Australia!
Davin Frankel (left) and Peter Randalls.
The Ponsse H8 debarking head.
Ponsse’s ground-breaking Scorpion King harvester.
Ponsse’s largest harvester the Bear.
Ponsse’s largest forwarder the 20t Elephant King.