Parcel firms innovate
Australia Post, Toll and Fastway Couriers look at new parcels approaches
THE LEAD-UP TO CHRISTMAS was on parcel delivery managers’ minds with three firms launching new developments.
Australia Post linked with Woolworths to install at least 500 24/7 collection and returns parcel lockers in supermarkets.
Heavy hitter Toll has taken its presents’ presence to selected eastern state Westfield shopping centres with pop-up delivery hubs.
And Fastway Couriers has rolled out its Blu Couriers on-demand system in Sydney and Brisbane to help handle the Christmas delivery rush.
According to Australia Post managing director and group CEO Ahmed Fahour, eCommerce parcel service innovation is essential as the market for it grows.
For Toll, the pop-up delivery hubs are “designed to simulate our busy operations which come complete with miniature Toll delivery trucks, will be open seven days a week at centres in Bondi Junction (NSW), Doncaster (VIC) and Carindale (QLD)”.
Toll Global Express consumer and ecommerce general manager Luke Condon says shoppers are demanding lower prices and greater convenience for parcel deliveries across both traditional and online shopping.
Toll says it has increased its delivery fleet up to 30 per cent in key locations for the peak period, and increased staffing by 150 per cent to ensure on-time delivery for customers.
It will look at expanding the pop-up delivery service to additional retail outlets during future peak periods such as Christmas and Easter.
Fastway CEO Richard Thame says its Blu Courier innovation allows Fastway’s courier franchisees to upscale quickly to accommodate peaks in demand while providing a flexible work option for Australians.