Par­cel firms in­no­vate

Aus­tralia Post, Toll and Fast­way Couri­ers look at new parcels ap­proaches

Australian Transport News - - Contents -

THE LEAD-UP TO CHRIST­MAS was on par­cel de­liv­ery man­agers’ minds with three firms launch­ing new de­vel­op­ments.

Aus­tralia Post linked with Wool­worths to in­stall at least 500 24/7 col­lec­tion and re­turns par­cel lock­ers in su­per­mar­kets.

Heavy hit­ter Toll has taken its presents’ pres­ence to se­lected eastern state West­field shop­ping cen­tres with pop-up de­liv­ery hubs.

And Fast­way Couri­ers has rolled out its Blu Couri­ers on-de­mand sys­tem in Syd­ney and Bris­bane to help han­dle the Christ­mas de­liv­ery rush.

Ac­cord­ing to Aus­tralia Post man­ag­ing di­rec­tor and group CEO Ahmed Fa­hour, eCom­merce par­cel ser­vice in­no­va­tion is es­sen­tial as the mar­ket for it grows.

For Toll, the pop-up de­liv­ery hubs are “de­signed to sim­u­late our busy op­er­a­tions which come com­plete with minia­ture Toll de­liv­ery trucks, will be open seven days a week at cen­tres in Bondi Junc­tion (NSW), Don­caster (VIC) and Carindale (QLD)”.

Toll Global Ex­press con­sumer and ecom­merce gen­eral man­ager Luke Condon says shop­pers are de­mand­ing lower prices and greater con­ve­nience for par­cel de­liv­er­ies across both tra­di­tional and on­line shop­ping.

Toll says it has in­creased its de­liv­ery fleet up to 30 per cent in key lo­ca­tions for the peak pe­riod, and in­creased staffing by 150 per cent to en­sure on-time de­liv­ery for cus­tomers.

It will look at ex­pand­ing the pop-up de­liv­ery ser­vice to ad­di­tional re­tail out­lets dur­ing fu­ture peak pe­ri­ods such as Christ­mas and Easter.

Fast­way CEO Richard Thame says its Blu Courier in­no­va­tion al­lows Fast­way’s courier fran­chisees to up­scale quickly to ac­com­mo­date peaks in de­mand while pro­vid­ing a flex­i­ble work op­tion for Aus­tralians.

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