Changes cause distress
THE Prime Minister made an announcement on August 9 regarding electricity providers and how we are to look for a better deal when our current contract runs out.
I am a senior and I did receive a notice from my provider a month or so ago and, to be quite honest, I was totally confused.
I called the provider, who mentioned this notice was not really explained to customers as well as it should have been.
I did not even realise I was on a contract.
Once upon a time our accounts would just come monthly or three monthly, you pay the bill and wait for the next one to come. However, not the case today.
I was told to find a provider.
Why? Answer: Because this is what you have to do.
I asked if I was able to stay with the provider I was with and also receive the same benefits?
Answer: I will check to see if that is the case.
I did stay with the provider, however I am now charged money for paying into the account each time I go to Australia Post to deposit money towards my account.
If a paper bill is sent, once again I will be charged for this.
As pensioners, some of us deposit money into an account for electricity fortnightly, thus reducing the final bill.
I live within a complex and some people are close to 90.
I know many others who are also in this age group and younger and, like myself, find it is very confusing to have to change from one provider to another as well as find providers with the best rate to offer, not mentioning the fact that most of the people do not have access to the internet, nor do they know how to use a computer.
Smart phones are not on their agenda either.
Some have hearing and sight impairments as well.
Again, it becomes totally confusing and causes much anxiety to many having to make the changes to obtain a lower price.
It is far too often assumed that all have online access and they do not.
Again, on August 31, Mr Turnbull tells us we just have to look for the cheapest price.
Why did the carbon tax need to be cut?
The pressure which went into this was ‘electricity prices will be more affordable and prices will be lower’.
Most of us have been waiting for this to happen and prices have soared. Now this.
It all sounds so easy but it’s not always so in the case for many.
Privatisation is highlighted to be a wonderful benefit, but please know that this is not always the case for our seniors.
It causes much anxiety and distress.
— Katherine Lynch, Sandgate