Changes cause dis­tress

Bayside and Northern Suburbs Star - - NEWS -

THE Prime Min­is­ter made an an­nounce­ment on Au­gust 9 re­gard­ing elec­tric­ity providers and how we are to look for a bet­ter deal when our cur­rent con­tract runs out.

I am a se­nior and I did re­ceive a no­tice from my provider a month or so ago and, to be quite hon­est, I was to­tally con­fused.

I called the provider, who men­tioned this no­tice was not re­ally ex­plained to cus­tomers as well as it should have been.

I did not even re­alise I was on a con­tract.

Once upon a time our ac­counts would just come monthly or three monthly, you pay the bill and wait for the next one to come. How­ever, not the case to­day.

I was told to find a provider.

Why? An­swer: Be­cause this is what you have to do.

I asked if I was able to stay with the provider I was with and also re­ceive the same ben­e­fits?

An­swer: I will check to see if that is the case.

I did stay with the provider, how­ever I am now charged money for pay­ing into the ac­count each time I go to Aus­tralia Post to de­posit money to­wards my ac­count.

If a pa­per bill is sent, once again I will be charged for this.

As pen­sion­ers, some of us de­posit money into an ac­count for elec­tric­ity fort­nightly, thus re­duc­ing the fi­nal bill.

I live within a com­plex and some peo­ple are close to 90.

I know many oth­ers who are also in this age group and younger and, like my­self, find it is very con­fus­ing to have to change from one provider to an­other as well as find providers with the best rate to of­fer, not men­tion­ing the fact that most of the peo­ple do not have ac­cess to the in­ter­net, nor do they know how to use a com­puter.

Smart phones are not on their agenda ei­ther.

Some have hear­ing and sight im­pair­ments as well.

Again, it be­comes to­tally con­fus­ing and causes much anx­i­ety to many hav­ing to make the changes to ob­tain a lower price.

It is far too of­ten as­sumed that all have on­line ac­cess and they do not.

Again, on Au­gust 31, Mr Turn­bull tells us we just have to look for the cheap­est price.

Why did the car­bon tax need to be cut?

The pres­sure which went into this was ‘elec­tric­ity prices will be more af­ford­able and prices will be lower’.

Most of us have been wait­ing for this to hap­pen and prices have soared. Now this.

It all sounds so easy but it’s not al­ways so in the case for many.

Pri­vati­sa­tion is high­lighted to be a won­der­ful ben­e­fit, but please know that this is not al­ways the case for our se­niors.

It causes much anx­i­ety and dis­tress.

— Kather­ine Lynch, Sandgate

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