Don’t let Christmas lay-by go bye-bye
WITH just over 14 weeks until Christmas, the Office of Fair Trading (OFT) is reminding shoppers who plan to lay-by Christmas gifts to read the terms and conditions carefully before signing on the dotted line.
Fair Trading Executive Director Brian Bauer said lay-by could be a great way for consumers to pay off gifts and manage their holiday budget, but it was essential to understand lay-by conditions before signing.
“It’s not uncommon for there to be a spike in complaints in December from consumers who’ve entered into lay-bys around this time of year and subsequently want to cancel them,” Mr Bauer said.
The OFT recommends the following for people planning to lay-by:
Shop around and make sure you’re happy with the price you’re paying.
Read the lay-by terms and conditions carefully. If you think there’s a chance you may need to cancel a lay-by, check terms and conditions about exchanges, refunds and cancellation fees.
Do your maths and make sure you can afford the lay-by repayments. Factor in the deposit and any fees.
Set reminders in your phone, calendar or diary so you don’t miss a lay-by payment.
Remember your usual consumer rights still apply if a product purchased on lay-by is damaged or doesn’t work.
Visit www.qld.gov.au/ fairtrading or call 13 74 68 for more informatin.