Build­ing a rep­u­ta­tion on great coffee

Benalla Ensign - - Business 2 Business -

Serendip­ity Cafe´ owner Kathryn Svi­rak has only been in busi­ness since March, but is al­ready gain­ing a rep­u­ta­tion for a great coffee.

Kathryn was pre­vi­ously a co-owner of Hol­ly­wood’s Pizza and has been in the food and drink in­dus­try for a num­ber of years.

‘‘I guess I wanted to do some­thing other than do piz­zas, so when this op­por­tu­nity came up I grabbed it,’’ she said.

Now just un­der six months into her new role as owner of Serendip­ity Cafe´, she said a lot of cus­tomers were mak­ing re­turn trips to the cafe´ be­cause of a re­laxed at­mos­phere.

‘‘It’s also a dif­fer­ent de­mo­graphic (than Hol­ly­wood’s). We get a lot of re­peat cus­tomers and pos­i­tive feed­back for our cus­tomer ser­vice and coffee in par­tic­u­lar,’’ Kathryn said.

Now the long-term goal for the owner is to also open up the back sec­tion of the cafe´ and to po­ten­tially cater for af­ter-work shared food and drinks.

To ex­pe­ri­ence the talked­about cus­tomer ser­vice, along with the food and drink at Serendip­ity Cafe´, head along to 3 Bridge St East, next door to Be­nalla Ru­ral City Coun­cil, or con­tact Mrs Svi­rak on 0432 321 755.

Great coffee: Kathryn Svi­rak has de­vel­oped a fol­low­ing at Serendip­ity Cafe.

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