Res­i­dents need to choose providers wisely

Benalla Ensign - - News -

The NBN is ex­pected to be in Be­nalla by next June, but res­i­dents are be­ing warned not to au­to­mat­i­cally ex­pect a sig­nif­i­cantly faster ser­vice than their cur­rent ADSL con­nec­tion.

NBN Co. pre­sented an up­date to coun­cil mem­bers at last week’s Ru­ral City Coun­cil Plan­ning and De­vel­op­ment com­mit­tee meet­ing.

Coun­cil­lors were told that NBN Co. have no di­rect con­trol over in­di­vid­ual in­ter­net con­nec­tion speeds, and that providers were likely to of­fer cus­tomers like-for-like deals, which would not nec­es­sar­ily of­fer a no­tice­able up­grade to ser­vice.

There will be three lev­els of NBN avail­able with top speeds ex­pected to reach 100mbps down­loads, although these will only be avail­able at a premium price.

Cus­tomers who do not want to pay more will not have ac­cess to these speeds and may not see a dra­matic im­prove­ment in their con­nec­tion.

The cheap­est NBN deal cur­rently of­fered by Tel­stra is $80 per month on a 24-month con­tract with a 500gb cap and down­load speeds of up to 25mbps.

Var­i­ous in­ter­net providers in Be­nalla are cur­rently of­fer­ing ADSL2+ con­nec­tions with down­load speeds of up to 20mbps on a 12 month con­tracts with un­lim­ited down­loads and prices start­ing from $65 per month.

In July NBN Co chief ex­ec­u­tive Bill Mor­row said in the past three years the com­pany had added more than two mil­lion users, but ad­mit­ted there were still is­sues with the roll-out.

‘‘In or­der to con­tinue our suc­cess in the next phase, our fo­cus on im­prov­ing cus­tomer ex­pe­ri­ence is crit­i­cal,’’ Mr Mor­row said.

‘‘Strong head­way is be­ing made across the in­dus­try, but as we fur­ther tran­si­tion to an NBN-en­abled na­tion we know there is more to be done.’’

Su­per-fast NBN on way: But speeds will de­pend on your provider.

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