Truck­line work­ing for you

It’s all about pro­vid­ing the best cus­tomer ser­vice

Big Rigs - - INDUSTRY NEWS -

TRUCK­LINE is re­launch­ing two branches at new and im­proved sites and open­ing a new parts dis­tri­bu­tion cen­tre, high­light­ing the com­pany’s on­go­ing com­mit­ment to cus­tomer sat­is­fac­tion and con­tin­ued growth na­tion­wide.

In Western Aus­tralia, Truck­line has re­lo­cated the Bun­bury fa­cil­ity to pro­vide an even greater level of cus­tomer sup­port and has just opened a new prod­uct dis­tri­bu­tion cen­tre at Welsh­pool, to pro­vide faster ac­cess and avail­abil­ity to truck parts for WA cus­tomers.

Truck­line ter­ri­tory busi­ness man­ager for WA/SA Brett Williams said the new Bun­bury branch fea­tures a much larger in­ter­ac­tive show­room, al­low­ing an ex­panded prod­uct dis­play, bet­ter park­ing fa­cil­i­ties for all types of ve­hi­cles, large ware­house, an un­der­cover load­ing area and an over­all im­proved and mod­ernised lay­out.

“We cer­tainly out­grew our old premises hav­ing been there for more than 20 years,” he said.

The new prod­uct dis­tri­bu­tion cen­tre in Welsh­pool is the first in WA.

“We have eight stores in WA and pre­vi­ously we’ve sup­ported them from a stock point of view from our Welsh­pool branch as a hub – spoke set-up, as well as hav­ing stock or­ders com­ing di­rectly from sup­pli­ers in the eastern states,” Mr Williams said.

In ad­di­tion, Truck­line has re­cently opened a new branch at Ea­gle Farm in Bris­bane, Queens­land. The new branch re­places the 12-year-old Gee­bung branch and fea­tures a big­ger ware­house, ex­panded truck park­ing fa­cil­i­ties and a more con­ve­nient lo­ca­tion for Truck­line’s cus­tomers, many of whom are lo­cated in Ea­gle Farm.

Truck­line gen­eral man­ager Mick Henderson said all three new fa­cil­i­ties were part of Truck­line’s broader strat­egy of de­liv­er­ing ex­cel­lence in cus­tomer ser­vice and prod­uct avail­abil­ity.

“Th­ese new branches are about pro­vid­ing out­stand­ing fa­cil­i­ties for our cus­tomers in the best lo­ca­tions for them,” Mr Henderson said.

“We have re­searched what our cus­tomers need and lis­tened to their feed­back and the Bun­bury and Ea­gle Farm branches are now ideally lo­cated for our cus­tomers to ac­cess.”

Head­quar­tered in Queens­land, Truck­line is Aus­tralia’s lead­ing re­tailer of af­ter-mar­ket truck, trailer and on-road diesel ve­hi­cles parts.

The com­pany has a na­tional net­work of 24 stores and two parts dis­tri­bu­tion cen­tres.

“This is an ex­cit­ing year for us, with changes within the busi­ness in­clud­ing our new web­site with e-com­merce, plus new ap­point­ments and pro­mo­tions within our team,” Mr Williams said.

PHOTOS: CONTRIBUTED

RE­VAMP: Truck­line is re­launch­ing two branches and open­ing a new parts dis­tri­bu­tion cen­tres.

Great cus­tomer sup­port and faster ac­cess and avail­abil­ity of parts is the name of Truck­line’s game.

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