Hino pushes to new levels
Technology enhances Roadside Assist program
HINO Australia has further strengthened its unique range of business solutions, Hino Advantage, with a technology-driven, customer-focused addition.
“New innovative technology provided by National Transport Insurance (NTI) has enhanced the Hino Roadside Assist program even further – stranded customers are now sent an SMS link to a map which updates the location of their service technician in real-time,” Hino Motor Sales Australia chairman and CEO Steve Lotter said.
This is powered by NTI’s Truck Assist App, which enhances the response time by assigning breakdown cases to the nearest technician more efficiently.
Hino Roadside Assist is complimentary with every new Hino truck and available to customers 24 hours a day for the first three years after their purchase.
“At Hino, we are driven to do more for our customers, who are increasingly telling us that the range, model and specification of the vehicle is simply one part of the purchasing decision.
“Of equal importance are the services provided during and after the purchasing lifecycle, which is why we are continuing to evolve the Hino Advantage offering.
“It now includes a capped price service program, along with Hino Traq telematics, Hino Genuine Parts, finance options, and customer support provisions via our Customer Care Centre.
“Last month, we extended our capped price service program to include all Hino trucks compliant with Euro 5 emissions.
“Hino is the only truck manufacturer in Australia to offer a capped price service program – this provides customers with the ability to budget ahead, reduce overall operating costs and peace of mind.
“Another leading initiative is our in-house Care Centre, which provides customers with personalised support solutions between 8.30am and 6pm Australian Eastern Standard Time, which are the longest operating hours in the industry.
“We understand that knowledge is power for business – Hino Traq is an innovative telematics system which pinpoints ways to streamline and control fuel and maintenance costs.
“Importantly it provides companies with the ability to benchmark and monitor truck performance and efficiency,” he concluded.
As a Toyota Group company, Hino provides its customers with the opportunity to benefit from Australia’s only complete fleet solution which includes Toyota, Lexus, Toyota Material Handling, Toyota Financial Services and Toyota Fleet Management.
Another important element of Hino Advantage is Hino Genuine Parts, which are designed, engineered and tested to meet the original manufacturing standards and are guaranteed to fit the first time, every time.
Hino Genuine Parts come with a three-year unlimited parts warranty when purchased and fitted at an authorised Hino dealer.
Visit www.hino.com .au/hino-advantage.
HELP AT HAND: Hino has enhanced the Hino Roadside Assist program using phone technology.