Hino pushes to new lev­els

Tech­nol­ogy en­hances Road­side As­sist pro­gram


HINO Aus­tralia has fur­ther strength­ened its unique range of busi­ness so­lu­tions, Hino Ad­van­tage, with a tech­nol­ogy-driven, cus­tomer-fo­cused ad­di­tion.

“New in­no­va­tive tech­nol­ogy pro­vided by Na­tional Trans­port Insurance (NTI) has en­hanced the Hino Road­side As­sist pro­gram even fur­ther – stranded cus­tomers are now sent an SMS link to a map which up­dates the lo­ca­tion of their ser­vice tech­ni­cian in real-time,” Hino Mo­tor Sales Aus­tralia chair­man and CEO Steve Lot­ter said.

This is pow­ered by NTI’s Truck As­sist App, which en­hances the re­sponse time by as­sign­ing break­down cases to the near­est tech­ni­cian more ef­fi­ciently.

Hino Road­side As­sist is com­pli­men­tary with every new Hino truck and avail­able to cus­tomers 24 hours a day for the first three years af­ter their pur­chase.

“At Hino, we are driven to do more for our cus­tomers, who are in­creas­ingly telling us that the range, model and spec­i­fi­ca­tion of the ve­hi­cle is sim­ply one part of the pur­chas­ing de­ci­sion.

“Of equal im­por­tance are the ser­vices pro­vided dur­ing and af­ter the pur­chas­ing life­cy­cle, which is why we are con­tin­u­ing to evolve the Hino Ad­van­tage of­fer­ing.

“It now in­cludes a capped price ser­vice pro­gram, along with Hino Traq telem­at­ics, Hino Gen­uine Parts, fi­nance op­tions, and cus­tomer sup­port pro­vi­sions via our Cus­tomer Care Cen­tre.

“Last month, we ex­tended our capped price ser­vice pro­gram to in­clude all Hino trucks com­pli­ant with Euro 5 emis­sions.

“Hino is the only truck man­u­fac­turer in Aus­tralia to offer a capped price ser­vice pro­gram – this pro­vides cus­tomers with the abil­ity to bud­get ahead, re­duce over­all op­er­at­ing costs and peace of mind.

“An­other lead­ing ini­tia­tive is our in-house Care Cen­tre, which pro­vides cus­tomers with per­son­alised sup­port so­lu­tions be­tween 8.30am and 6pm Aus­tralian Eastern Stan­dard Time, which are the long­est op­er­at­ing hours in the in­dus­try.

“We un­der­stand that knowl­edge is power for busi­ness – Hino Traq is an in­no­va­tive telem­at­ics sys­tem which pin­points ways to stream­line and con­trol fuel and main­te­nance costs.

“Im­por­tantly it pro­vides com­pa­nies with the abil­ity to bench­mark and mon­i­tor truck per­for­mance and ef­fi­ciency,” he con­cluded.

As a Toy­ota Group com­pany, Hino pro­vides its cus­tomers with the op­por­tu­nity to ben­e­fit from Aus­tralia’s only com­plete fleet so­lu­tion which in­cludes Toy­ota, Lexus, Toy­ota Ma­te­rial Han­dling, Toy­ota Fi­nan­cial Ser­vices and Toy­ota Fleet Man­age­ment.

An­other im­por­tant el­e­ment of Hino Ad­van­tage is Hino Gen­uine Parts, which are de­signed, en­gi­neered and tested to meet the orig­i­nal man­u­fac­tur­ing stan­dards and are guar­an­teed to fit the first time, every time.

Hino Gen­uine Parts come with a three-year un­lim­ited parts war­ranty when pur­chased and fit­ted at an au­tho­rised Hino dealer.

Visit www.hino.com .au/hino-ad­van­tage.


HELP AT HAND: Hino has en­hanced the Hino Road­side As­sist pro­gram us­ing phone tech­nol­ogy.

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