Ex­cel­lence shines:

Fresh faces give mo­tel and res­tau­rant a new lease on life

Bundaberg Style - - CONTENTS - AN­GELA NORVAL

Bur­nett River­side Mo­tel con­tin­ues to show­case what makes it an in­dus­try leader

WHEN you speak with An­drew Ziems it is clear this is a man who loves what he does and has rel­ished in the fact he is liv­ing in one of the top five fastest-grow­ing re­gional cities in Aus­tralia.

As general man­ager of Bur­nett River­side Mo­tel, Mr Ziems has wasted no time bring­ing to life the vi­sion of own­ers Paul Spi­teri and Karen Bradshaw to put this prop­erty where it should be – at num­ber one.

Mr Ziems said it was ex­cit­ing times but just the begin­ning. “With fresh eyes cou­pled with cur­rent and up-to-the-minute in­dus­try ex­pe­ri­ence, plus the re­cruit­ment and/or re­tain­ment of key depart­ment heads, a new lease on life has been ex­tended to the Bur­nett River­side Mo­tel,” he said.

“Our own­ers, hus­band and wife team Paul and Karen, have ex­pe­ri­ence in build­ing, own­ing and run­ning both in­de­pen­dent mo­tels and fran­chised prop­er­ties, hav­ing opened their first mo­tel in 2006.

“Their un­der­stand­ing of in­dus­try stan­dards, ex­pec­ta­tions and con­nec­tions stands Bur­nett River­side Mo­tel and H20 Res­tau­rant and Bar in good stead.

“For me, I am happy to share over 30 years’ ex­pe­ri­ence in the hos­pi­tal­ity in­dus­try with 22 of those as general man­ager.”

Hav­ing been a past president of the Port Hed­land Cham­ber of Com­merce and a board mem­ber of Kar­ratha Cham­ber, Mr Ziems wasted no time in­volv­ing him­self in the Bur­nett com­mu­nity by be­com­ing a Bund­aberg Cham­ber of Com­merce com­mit­tee mem­ber.

He has also been on the board of Western Aus­tralia’s North­west Tourism Or­gan­i­sa­tion and on his ap­point­ment to general man­ager in Bund­aberg one of his first tasks was to in­tro­duce Bur­nett River­side Mo­tel and H20 Res­tau­rant and Bar to the lo­cal tourism or­gan­i­sa­tion by be­com­ing a mem­ber.

While one thing has al­ways been clear – that be­ing right on the river gives the Bur­nett River Mo­tel a beau­ti­ful out­look – there is a new view­point that is fol­low­ing the mo­tel’s motto of “Stay, eat, cel­e­brate and play”.

Mr Ziems said lo­cals and vis­i­tors would first no­tice the Bur­nett River­side Mo­tel teams’ pos­i­tiv­ity.

“There re­ally is a skip in our steps, a can-do at­ti­tude and our general up­beat take on work and life,” he said.

“Our di­rec­tion is to be the very best at cus­tomer ser­vice, to de­liver qual­ity ac­com­mo­da­tion, su­perb din­ing op­tions and out­stand­ing func­tions.”

One area where the dif­fer­ence has truly been noted is in the kitchen, with a strong team sup­port­ing the ap­point­ment of head chef Ja­son Slade, who is busy plan­ning and im­ple­ment­ing a new menu.

“The feed­back our maitre’d Michael Pearce and the res­tau­rant floor team has been get­ting is ex­ceed­ing our ex­pec­ta­tions, we are qui­etly ex­cited,” Mr Ziems said.

“Given that we are work­ing to­wards some of the best Christ­mas par­ties in the re­gion, we en­cour­age guests to book now be­cause the word is out, that H20 is back and on song.”

For Mr Ziems and his team, it has been in­ter­est­ing see­ing the dif­fer­ent range of guests who are happy to visit the Bur­nett River­side Mo­tel.

Dur­ing the week clien­tele is pre­dom­i­nately cor­po­rate guests com­ing to the re­gion for busi­ness, while on Fri­day the ta­bles are turned and it is the leisure guests that start to ar­rive.

The va­ri­ety of room con­fig­u­ra­tions at Bur­nett River­side Mo­tel means that staff are able to host many dif­fer­ent types of trav­eller, from fam­ily groups in their fam­ily rooms (you have to be quick to get one of th­ese, they are so pop­u­lar) to the cor­po­rate guest.

The Bur­nett River­side Mo­tel also has a won­der­ful ex­ec­u­tive suite that is per­fect for the busi­ness per­son as it has a sep­a­rate bed­room as well as a full kitchen and lounge room.

“We are safe and se­cure so are also a favourite with trav­el­ling sin­gles and con­sid­er­ing the res­tau­rant is pro­duc­ing mouth-wa­ter­ing dishes, our func­tion rooms are highly sought-af­ter,” Mr Ziems said.

“We have em­barked on an im­prove­ment pro­gram in both the ac­com­mo­da­tion and the res­tau­rant func­tion de­part­ments.

“It is a big build­ing so it will be a work in progress but there has been some im­me­di­ate up­dat­ing, in­clud­ing such things as re­plac­ing air-con­di­tion­ers, mod­ernising fix­tures, paint­ing, new blinds and shut­ters, with new drapes set for ar­rival any time.

“Be­hind the scenes in­vest­ment in­cludes up­dat­ing of all tech­nol­ogy, in­clud­ing Wi-Fi, servers, com­put­ers and soft­ware.

“It’s a long list but we are adamant that Bund­aberg is the right place to in­vest in and this prop­erty, with its river lo­ca­tion, is just right.”

7

PHOTO: MIKE KNOTT

Head chef Ja­son Slade is pleased to show­case his tal­ents at the H20 Res­tau­rant and Bar.

Bur­nett River­side Mo­tel serves mouth-wa­ter­ing meals.

Head chef Ja­son Slade is happy to use fresh and lo­cal pro­duce in his meals.

PHOTOS: MIKE KNOTT

The Bur­nett River­side Mo­tel’s H20 Res­tau­rant and Bar is an ideal place for any style func­tion.

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