Oaks Hotels China program
K <^ Hotels & Resorts has launched its Chinese ‘gui bin’ initiative that will roll out at select properties in this region from Aug.
Named after the Chinese term for ‘VIP’ and ‘honoured guest’, the ‘gui bin’ program will aim to ensure Chinese guests feel welcome.
The scheme will see visitors receive a welcome letter in Mandarin on arrival plus a Mandarin speaking staff member to show them how to navigate the hotel’s facilities.
Oaks will roll out the initiative at nine hotels that receive a high volume of Chinese visitors including Melbourne’s Oaks on Market.