Best Prac­tices for Man­ag­ing your IT Re­motely this Easter

Business First - - TROUBLESHOOTING -

• A dreaded part of any IT pro’s hol­i­day is the alert, email or phone call from the of­fice that an IT emer­gency has oc­curred. An IT pro can make the most of his hard-earned per­sonal time by con­sid­er­ing a few Re­mote IT Man­age­ment best prac­tices: • Have a strong foun­da­tion to con­tin­u­ously mon­i­tor and man­age ac­tiv­ity at all times, in­clud­ing new ap­pli­ca­tions, servers and net­work de­vices that may be added while IT staff are away. • As­sign and de­fine rules for au­tomat

ed help desk ticket rout­ing. • Es­tab­lish a no­ti­fi­ca­tion and pri­or­i­tiz­ing sys­tem, in­clud­ing SMS-en­abled alert­ing to re­ceive mes­sages di­rectly to a mo­bile de­vice. • In­vest in IT man­age­ment tools that pro­vide ac­cess and a means to man­age sys­tems re­motely from a mo­bile de­vice, in­clud­ing shar­ing the end user’s screen, re­mote desk­top sup­port and trou­bleshoot­ing.

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