Best Practices for Managing your IT Remotely this Easter
• A dreaded part of any IT pro’s holiday is the alert, email or phone call from the office that an IT emergency has occurred. An IT pro can make the most of his hard-earned personal time by considering a few Remote IT Management best practices: • Have a strong foundation to continuously monitor and manage activity at all times, including new applications, servers and network devices that may be added while IT staff are away. • Assign and define rules for automat
ed help desk ticket routing. • Establish a notification and prioritizing system, including SMS-enabled alerting to receive messages directly to a mobile device. • Invest in IT management tools that provide access and a means to manage systems remotely from a mobile device, including sharing the end user’s screen, remote desktop support and troubleshooting.