NAVIGATING IT ISSUES WITH THREE EASY STEPS
Whether you’re a large or small business, the role of the IT department should never be taken for granted.
The IT team find themselves at the forefront of business success, preventing issues, such as website downtime, from becoming critical problems. The IT landscape is evolving and success no longer means ensuring a system is problem free, but adapting to the changing environment. In particular small business should never underestimate the role of IT, particularly the system administrator (SysAdmin), and continually look at resourcing to keep things running smoothly and navigate issues before and after they appear.
By following these three steps a SysAdmin can ensure any small business is getting the most out of its IT system.
NEVER WAIT FOR A CRISIS
One of the most important tasks of a SysAdmin is ensuring the IT department has a plan outlined and ready to be actioned during a network outage, but long periods of smooth running should not be taken for granted – as this time is critical to ensure a swift reaction when things go wrong.
Visualising potential issues and countermeasures ensure IT action plans are always up-to-date and ready for when something does go awry. Being ready for downtime is more than a matter of mental preparation; going through troubleshooting steps may reveal gaps in either knowledge, availability of reference materials, or even necessary equipment and replacement components.
Making troubleshooting a daily practice will not only fill gaps during quiet times but also enhance an IT departments preparedness for inevitable outages that every system eventually faces.
COMMIT TO A LIFELONG EDUCATION
Whether a SysAdmin has one year or twenty years of experience, there is always something new to learn. IT systems develop at an accelerating scale and being an absolute expert in the field as it was five years ago, may not be as impressive as it looks on paper. SysAdmins now need to continually evolve with the industry or risk being unprepared. The only way to do this is through education, whether it’s attending formal classes during off hours or keeping up with innovations in the trade magazines. There will always be advancements that could directly impact network outages, and the only way to stop this is through a commitment to education.
USE YOUR IMAGINATION
While processes and procedures are the basis of any plan, sometimes it’s important to step outside the box and become imaginative. Visualisation can also be applied when looking for ways to improve user experience and increase system availability. Even if a system is sufficient to a task that it is applied to, imagine how it could do it better. It is easier to structure a process for an actual improvement by using this method. It may be that a scalable system is needed to increase resources to meet demand, or perhaps a new and improved operating system that has become the industry standard is neither new nor improved. The possibilities for improvement are limited only by imagination.
IT success is critical for small business well-being, and without plans and procedures in place it can be daunting to navigate issues. However, a SysAdmin is the key to IT success. George Wilson, Director of Sales Operations, APAC at Paessler AG – PRTG Network Monitor