EM­PLOYEE OF THE MONTH

Business Traveller (Asia-Pacific) - - INBOX -

I pan­icked when I found out on the morn­ing of my Bri­tish Air­ways MadridLon­don Heathrow flight that it had been can­celled, and I was booked on a flight the fol­low­ing day. I was ex­tremely con­cerned as I had a con­nect­ing flight to Hong Kong that night and a full sched­ule there­after.

I called the BA cus­tomer ser­vice cen­tre to see if there were any flights be­fore 1800 that day, but the an­swer was “no” and there was noth­ing that they could do for me. Out of des­per­a­tion I called again, and Jim Rogers (UK ser­vic­ing, Manch­ester) an­swered the phone and tried to search for al­ter­na­tive flights for me. He gave me var­i­ous op­tions – I could book some­thing and claim the ex­pense back later, or try standby at the air­port and wait to get on an avail­able flight.

Jim was calm and con­fi­dent in his sug­ges­tions, which pro­vided a lot of re­lief and in­stilled my trust in him. Fol­low­ing his ad­vice, I went to the air­port and man­aged to get on the ear­li­est plane that I could.

When I ar­rived at Lon­don Heathrow, I re­ceived an ur­gent email from Jim that he had man­aged to book me on a 1550 flight and had called me mul­ti­ple times to let me know. Although I had al­ready made it back to Lon­don, I was deeply touched by his ef­forts. I am sure Jim has al­ready been ac­knowl­edged by oth­ers, but you can never recog­nise and thank staff like him too much. Bri­tish Air­ways should be proud to have him as an em­ployee.

Jin­seon Im, Hong Kong

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