WHAT INFLUENCES YOUR HOTEL CHOICE?
POST Mitchell DATE November 11, 12:10
Aside from price and location (as they’re the top things you look for) what can a hotel offer that will influence your choice? Any particular features or service gestures that will make it stand out from the crowd? I found one hotel that offers personalised packed lunches for customers heading off to meetings in the morning.
MrMichael November 11, 15:50
Free wifi in the room at all times, and not one that drops out or is so weak as to be unusable. Blackout curtains also an absolute must.
AlanOrton1 November 11, 16:16
Not everyone will just look at price and location, but may well factor in hotel brand/loyalty programme. I put most of my business with Hyatt, so when booking in a city will look to see if there is a Hyatt, then what the price point and location are. I like Hyatt as they don’t feel as “chain” like as the other major hotel brands, and also I feel looked after and rewarded via their loyalty programme. It provides me with items I value such as: late checkout to 4pm, breakfast, decent wifi, club lounge access (good for informal meetings), upgraded rooms and points I can then use in different ways for future business or leisure travel.
MartynSinclair November 11, 17:57
I’m a very loyal SPG traveller and will firstly look at the SPG website when booking a hotel, especially in a new location. The brand rewards loyalty with benefits, even when staying at a hotel for the first time. Yes, location is a priority, but with price, I calculate value to the benefits. One example is with Leading Hotels of the World. Yes, they are generally a lot more than a Sheraton/Westin – but every fifth stay earns a free stay (if you are a member of their club), so if I am on four stays, I will try to get that extra stay.
MrMichael November 12, 11:13
Shoe shine and ironing service would not make me stay anywhere. I do however require an iron/ironing board. I think as has been said price and location are most critical. Other things I consider are a pool if staying more than a day or two, reviews on Trip Advisor, included breakfast, and choice of dining venues within the hotel. For leisure the view from the room becomes important, but for business frankly the bin store is fine!
JohnHarper November 13, 02:02
I tend to stick to the Sofitel, Shangri-La and Swissotel. Consistency is important to me. Absolute musts are excellent wifi included in the price, a comprehensive breakfast option, a quiet room that can be blacked out, a bathroom with a power shower and strong lighting, a comfortable armchair and a decent-sized desk with room to spread things out. Room service staff who respect that the room is mine for the moment and who don’t “tidy” my belongings into neat piles, particularly papers, causing me disorder by their obsession for neatness.