POST Mitchell DATE Novem­ber 11, 12:10

Business Traveller (Asia-Pacific) - - INBOX -

Aside from price and lo­ca­tion (as they’re the top things you look for) what can a ho­tel of­fer that will in­flu­ence your choice? Any par­tic­u­lar fea­tures or ser­vice ges­tures that will make it stand out from the crowd? I found one ho­tel that of­fers per­son­alised packed lunches for cus­tomers head­ing off to meet­ings in the morn­ing.

MrMichael Novem­ber 11, 15:50

Free wifi in the room at all times, and not one that drops out or is so weak as to be un­us­able. Black­out cur­tains also an ab­so­lute must.

AlanOr­ton1 Novem­ber 11, 16:16

Not ev­ery­one will just look at price and lo­ca­tion, but may well fac­tor in ho­tel brand/loy­alty pro­gramme. I put most of my busi­ness with Hy­att, so when book­ing in a city will look to see if there is a Hy­att, then what the price point and lo­ca­tion are. I like Hy­att as they don’t feel as “chain” like as the other ma­jor ho­tel brands, and also I feel looked af­ter and re­warded via their loy­alty pro­gramme. It pro­vides me with items I value such as: late check­out to 4pm, break­fast, de­cent wifi, club lounge ac­cess (good for in­for­mal meet­ings), up­graded rooms and points I can then use in dif­fer­ent ways for fu­ture busi­ness or leisure travel.

Mar­tynSin­clair Novem­ber 11, 17:57

I’m a very loyal SPG trav­eller and will firstly look at the SPG web­site when book­ing a ho­tel, es­pe­cially in a new lo­ca­tion. The brand re­wards loy­alty with ben­e­fits, even when stay­ing at a ho­tel for the first time. Yes, lo­ca­tion is a priority, but with price, I cal­cu­late value to the ben­e­fits. One ex­am­ple is with Lead­ing Ho­tels of the World. Yes, they are gen­er­ally a lot more than a Sher­a­ton/Westin – but every fifth stay earns a free stay (if you are a mem­ber of their club), so if I am on four stays, I will try to get that ex­tra stay.

MrMichael Novem­ber 12, 11:13

Shoe shine and iron­ing ser­vice would not make me stay any­where. I do how­ever re­quire an iron/iron­ing board. I think as has been said price and lo­ca­tion are most crit­i­cal. Other things I con­sider are a pool if stay­ing more than a day or two, re­views on Trip Ad­vi­sor, in­cluded break­fast, and choice of din­ing venues within the ho­tel. For leisure the view from the room be­comes im­por­tant, but for busi­ness frankly the bin store is fine!

JohnHarper Novem­ber 13, 02:02

I tend to stick to the Sof­i­tel, Shangri-La and Swis­so­tel. Con­sis­tency is im­por­tant to me. Ab­so­lute musts are ex­cel­lent wifi in­cluded in the price, a com­pre­hen­sive break­fast op­tion, a quiet room that can be blacked out, a bath­room with a power shower and strong light­ing, a com­fort­able arm­chair and a de­cent-sized desk with room to spread things out. Room ser­vice staff who re­spect that the room is mine for the mo­ment and who don’t “tidy” my be­long­ings into neat piles, par­tic­u­larly pa­pers, caus­ing me disor­der by their ob­ses­sion for neat­ness.

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