SUPER SERVICE IN SYDNEY

I travelled with my wife on Singapore Airlines’ Flight 212 from Sydney to Singapore on March 29, 2017. We were greeted by a very friendly receptionist when we gained access to the SIA lounge at Sydney International Airport with my Krisflyer Gold membership.

Unbeknownst to me, my passport pouch containing cash and credit cards dropped from my carry-on luggage while in the lounge. We boarded the flight as scheduled, and it was only when the lounge staff came on board looking for me to return the pouch with all of its contents, that I realised it was gone.

I could have flown back to Singapore without knowing that I had lost my pouch with cash, cards and critical documents. We were truly lucky and thankful that the same receptionist went out of her way to look for us and return the pouch before the plane pushed back for departure.

I would like to share with you and your readers that there are still many friendly people with great customer service around; and hope the SIA supervisor recognises that one of their staff did a superb job in keeping the airline’s customers happy. We will be flying SIA for many years to come. TC Foong, Singapore