SU­PER SER­VICE IN SYD­NEY

Business Traveller (Asia-Pacific) - - INBOX -

I trav­elled with my wife on Sin­ga­pore Air­lines’ Flight 212 from Syd­ney to Sin­ga­pore on March 29, 2017. We were greeted by a very friendly re­cep­tion­ist when we gained ac­cess to the SIA lounge at Syd­ney In­ter­na­tional Air­port with my Kr­is­flyer Gold mem­ber­ship.

Un­be­knownst to me, my pass­port pouch con­tain­ing cash and credit cards dropped from my carry-on lug­gage while in the lounge. We boarded the flight as sched­uled, and it was only when the lounge staff came on board look­ing for me to re­turn the pouch with all of its con­tents, that I re­alised it was gone.

I could have flown back to Sin­ga­pore with­out know­ing that I had lost my pouch with cash, cards and crit­i­cal doc­u­ments. We were truly lucky and thank­ful that the same re­cep­tion­ist went out of her way to look for us and re­turn the pouch be­fore the plane pushed back for de­par­ture.

I would like to share with you and your read­ers that there are still many friendly people with great cus­tomer ser­vice around; and hope the SIA su­per­vi­sor recog­nises that one of their staff did a su­perb job in keep­ing the air­line’s cus­tomers happy. We will be fly­ing SIA for many years to come. TC Foong, Sin­ga­pore

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