Hil­ton and IHG join Mar­riott in tight­en­ing can­cel­la­tion poli­cies

Business Traveller (Asia-Pacific) - - UPFRONT -

HIL­TON and In­ter­con­ti­nen­tal Ho­tels Group (IHG) have be­come the lat­est ho­tel groups to make changes to their can­cel­la­tion poli­cies.

Trav­ellers with reser­va­tions at Hil­ton prop­er­ties will now be re­quired to give no­tice of can­cel­la­tion at least two days in ad­vance in or­der to get a full re­fund and avoid can­cel­la­tion fees. Mean­while, IHG is drop­ping its same­day no­tice pol­icy in favour of a 24-hour can­cel­la­tion pol­icy.

The shifts come hard on the heels of Mar­riott In­ter­na­tional’s adop­tion of a 48-hour can­cel­la­tion pol­icy, an­nounced in early July. Mar­riott pre­vi­ously al­lowed cus­tomers to can­cel penalty-free with as lit­tle as 24 hours’ no­tice. hil­ton.com; ihg.com

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