I recently returned to Uber as a product. I used them in Paris to get to Charles De Gaulle from St Germain. Booked Uber Pool and waited. Driver was showing five minutes away, then suddenly he cancels the trip. I rebook and get same driver and he shows up at the pick-up point two minutes later. Think nothing more of it until I get the € 5 (US$6) cancellation fee on my credit card. Turns out drivers are cancelling trips to claim the easy € 5 and then re-accepting the same customers, thereby effectively getting a € 5 tip. Anyone else have similarly negative experiences on Uber? If the driver is the person who cancels, is it possible for him to claim the cancellation fee? I think the fee is when the client cancels the Uber, not the drivers? Drivers are entitled to cancel where a customer “no shows” and they collect a fee. The problem is that drivers are cancelling on the basis that they say the customer has “no showed”, so they collect the fee automatically. Then, when there aren’t many cars around, they re-accept the request knowing they’ll get chosen again. Uber doesn’t let you choose your car so you can’t reject the driver that previously cancelled on you. I know some customers don’t show, but it appears some drivers are abusing this option. I am a big fan of Uber… If you dispute an item on the online disputes section, invariably you will be refunded, albeit by a voucher redeemable for your next booking. I agree there are always going to be a few bad apples in any organisation… but the last time I took an Uber was in London and it was excellent. I use them exclusively in Kuala Lumpur, Bangkok and Hanoi as they are the best mode of transport. They have added competition so there is more choice and have made things better in my opinion.