Your letters and posts from our online forum
Reading an article in the March 2018 issue of
Business Traveller Asia-Pacific, I learned that the Jakarta–Singapore route is the third busiest route in Asia.
With so many flights between Jakarta and Singapore every week, Indonesia must be an important market for Singapore Airlines (SQ).
However, in T2 Soekarno–Hatta International Airport (CGK), Krisflyer Gold members are only eligible to enter the Pura Indah Lounge (contracted lounge) – they are not allowed to access the SilverKris Lounge. I have two questions about this:
1. Do the SQ team in Indonesia routinely check the standards and quality of the lounge provided for Gold members? I found Pura Indah Lounge to be very dirty, dark and dated – it does not meet the standard of a typical SQ lounge. There’s even more horror to be found if you enter the bathroom (leakage and stains everywhere). If you are “lucky”, you can find cockroaches wandering around in the food area. And I am lucky quite often…
2. Why doesn’t SQ allow its Krisflyer Gold members to enter the SilverKris Lounge in Jakarta when they can enter SilverKris Lounges in other countries?
Ritchie Kurniawan, Jakarta