SIN­GA­PORE AIR­LINES RE­SPONDS:

Business Traveller (Asia-Pacific) - - INBOX YOUR LETTERS -

We are sorry that Mr Kur­ni­awan was dis­ap­pointed by our lounge ar­range­ment in Jakarta. Sin­ga­pore Air­lines does not have a Sil­ver Kris Lounge in Jakarta. We be­lieve Mr Kur­ni­awan was re­fer­ring to the Es­planade Lounge, which is also a con­tract lounge just like the Pura In­dah Lounge.

Dur­ing peak hours, we are unable to al­low all el­i­gi­ble cus­tomers to use the Es­planade Lounge due to the lim­ited space avail­able. As such, some cus­tomers may be di­rected to the Pura In­dah Lounge in­stead. Nev­er­the­less, we re­gret that Mr Kur­ni­awan found the Pura In­dah Lounge fa­cil­ity sub­stan­dard. Our ser­vice team is cur­rently look­ing into the is­sues with Pura In­dah Lounge as men­tioned by Mr Kur­ni­awan.

Sin­ga­pore Air­lines would like to thank Mr Kur­ni­awan for the feed­back and we apol­o­gise for the dis­ap­point­ment.

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