SINGAPORE AIRLINES RESPONDS:
We are sorry that Mr Kurniawan was disappointed by our lounge arrangement in Jakarta. Singapore Airlines does not have a Silver Kris Lounge in Jakarta. We believe Mr Kurniawan was referring to the Esplanade Lounge, which is also a contract lounge just like the Pura Indah Lounge.
During peak hours, we are unable to allow all eligible customers to use the Esplanade Lounge due to the limited space available. As such, some customers may be directed to the Pura Indah Lounge instead. Nevertheless, we regret that Mr Kurniawan found the Pura Indah Lounge facility substandard. Our service team is currently looking into the issues with Pura Indah Lounge as mentioned by Mr Kurniawan.
Singapore Airlines would like to thank Mr Kurniawan for the feedback and we apologise for the disappointment.