Business Traveller (Asia-Pacific) - - INBOX YOUR LETTERS -

Please ac­cept Thai Air­ways In­ter­na­tional’s (THAI) sin­cere apolo­gies for any in­con­ve­nience caused by tech­ni­cal prob­lems that re­sulted in change of de­par­ture time for flight TG910 on March 3 from Bangkok to Lon­don.

THAI would like to clar­ify that it is nor­mal pro­ce­dure for the air purser to con­sult with the cap­tain re­gard­ing pas­sen­ger ser­vice mat­ters. Fur­ther­more, the cap­tain is able to con­tact THAI ground cus­tomer ser­vices for pas­sen­ger as­sis­tance upon ar­rival at the fi­nal des­ti­na­tion.

With re­gard to this mat­ter, please be ad­vised that your pas­sen­ger record with THAI only spec­i­fied that you held a ticket routed from Bangkok to Lon­don Heathrow, whereby THAI’s li­a­bil­ity ended upon ar­rival in Lon­don. You stated that you held a sep­a­rate ticket for travel from Lon­don to Ber­lin on Eurow­ings, which un­for­tu­nately was be­yond THAI’s area of li­a­bil­ity as it is a sep­a­rate air car­rier. There­fore, it is not pos­si­ble to pro­vide com­pen­sa­tion for the Lufthansa ticket that was pur­chased upon miss­ing the last Eurow­ings flight nor the taxi fare in­curred, all of which could not be re­im­bursed or ab­sorbed by THAI.

Kindly ac­cept our apolo­gies for any mis­com­mu­ni­ca­tion or mis­un­der­stand­ing that oc­curred in any ver­bal con­ver­sa­tions with our staff.

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