THAI AIRWAYS RESPONDS:
Please accept Thai Airways International’s (THAI) sincere apologies for any inconvenience caused by technical problems that resulted in change of departure time for flight TG910 on March 3 from Bangkok to London.
THAI would like to clarify that it is normal procedure for the air purser to consult with the captain regarding passenger service matters. Furthermore, the captain is able to contact THAI ground customer services for passenger assistance upon arrival at the final destination.
With regard to this matter, please be advised that your passenger record with THAI only specified that you held a ticket routed from Bangkok to London Heathrow, whereby THAI’s liability ended upon arrival in London. You stated that you held a separate ticket for travel from London to Berlin on Eurowings, which unfortunately was beyond THAI’s area of liability as it is a separate air carrier. Therefore, it is not possible to provide compensation for the Lufthansa ticket that was purchased upon missing the last Eurowings flight nor the taxi fare incurred, all of which could not be reimbursed or absorbed by THAI.
Kindly accept our apologies for any miscommunication or misunderstanding that occurred in any verbal conversations with our staff.