MALAYSIA AIRLINES RESPONDS:
Malaysia Airlines regrets the unfortunate incident encountered by Mr Stone.
As per standard airline practice and to avoid unnecessary confusion of passengers arriving at the wrong departure gate, boarding passes for passengers with an onward connection or connecting flight out of Kuala Lumpur will not show a gate number.
Upon further investigation, we believe Mr Stone may have confused his flight MH711, which was scheduled to depart at 0905 from Kuala Lumpur to Jakarta at gate G10, with another flight to Jakarta that was departing from gate G8 at 1015. There was no gate change as alleged. As Mr Stone had only arrived at gate G10 when MH711 was closed for boarding, his ticket status was treated as a “no show”.