Business Traveller (Asia-Pacific) - - INBOX YOUR LETTERS -

Malaysia Air­lines re­grets the un­for­tu­nate in­ci­dent en­coun­tered by Mr Stone.

As per stan­dard air­line prac­tice and to avoid un­nec­es­sary con­fu­sion of pas­sen­gers ar­riv­ing at the wrong de­par­ture gate, board­ing passes for pas­sen­gers with an on­ward con­nec­tion or con­nect­ing flight out of Kuala Lumpur will not show a gate num­ber.

Upon fur­ther in­ves­ti­ga­tion, we be­lieve Mr Stone may have con­fused his flight MH711, which was sched­uled to de­part at 0905 from Kuala Lumpur to Jakarta at gate G10, with an­other flight to Jakarta that was de­part­ing from gate G8 at 1015. There was no gate change as al­leged. As Mr Stone had only ar­rived at gate G10 when MH711 was closed for board­ing, his ticket sta­tus was treated as a “no show”.

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