SOUND STRAT­EGY

Business Traveller (Asia-Pacific) - - INBOX YOUR LETTERS -

I re­cently flew Thai Air­ways’ flight TG564 in busi­ness class from Bangkok (BKK) to Hanoi (HAN). The food was fab­u­lous and the ser­vice from the flight at­ten­dants very good. But I was dumb­founded that there were no head­phones avail­able in busi­ness class.

And it wasn’t just this flight. Ac­cord­ing to the cabin ser­vice man­ager, they are not of­fered on any short­haul in­ter­na­tional flights un­less it is a Boe­ing 787 air­craft. How ridicu­lous. Pay­ing for, or us­ing points for, a mar­keted prod­uct/ser­vice that is not de­liv­ered is un­rea­son­able th­ese days. There is a lot of com­pe­ti­tion now – up your game Thai Air­ways!

Si­mon Black­man, Thai­land

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