Speak up about poor TV re­cep­tion

Central and North Burnett Times - - LOCAL NEWS -

AF­TER com­plaints about Eidsvold’s poor tele­vi­sion re­cep­tion, North Bur­nett Re­gional Coun­cil is tak­ing ac­tion to ad­dress the is­sue.

In his Talk­ing Towns col­umn in the Cen­tral and North Bur­nett Times on De­cem­ber 20, Eidsvold res­i­dent Noel Thompson ex­pressed his frus­tra­tion with the town’s tele­vi­sion re­cep­tion.

“I en­joy watch­ing the ten­nis and the cricket but it’s not good enough when you’re half­way through watch­ing a match and sud­denly you have no re­cep­tion,” Mr Thompson said.

Coun­cil di­rec­tor of devel­op­ment and en­vi­ron­ment Bob Sav­age said he was aware some Eidsvold res­i­dents were hav­ing prob­lems but urged ev­ery­one who had a com­plaint to lodge a for­mal cus­tomer ser­vice re­quest with the coun­cil, ei­ther elec­tron­i­cally or at the coun­cil of­fice so he could be more fully in­formed and re­spond ac­cord­ingly.

“Our equip­ment is re­spon­si­ble for re­ceiv­ing and trans­mit­ting dig­i­tal sig­nals and we strive to en­sure qual­ity sig­nals at all times, how­ev­erwe can­not con­trol re­cep­tion prob­lems at the re­ceiv­ing end,” Mr Sav­age said.

“Our equip­ment can be af­fected by weather and may need to be man­u­ally re­set.

“A lo­cal res­i­dent has very kindly of­fered to carry out that task for us and we ap­pre­ci­ate his ser­vices.

“We in­tend to in­stall teleme­try so as to be able to re­motely do that but there can still be power is­sues which mean some­one phys­i­cally has to go to the site.”

Mr Sav­age has ar­ranged for coun­cil’s com­mu­ni­ca­tions con­sul­tants to visit Eidsvold so hopefully the prob­lem can be rec­ti­fied in the near fu­ture.

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