Gayn­dah ANZ is shut­ting its doors

Central and North Burnett Times - - WELCOME -

THE Gayn­dah ANZ branch will of­fi­cially close on Oc­to­ber 19 as a re­sult of changes in cus­tomers’ bank­ing pref­er­ences.

ANZ Me­dia re­la­tions man­ager Nick Hig­gin­bot­tom said the com­pany had doc­u­mented no­tice­able changes in the way cus­tomers have been us­ing their Gayn­dah branch.

“This has high­lighted some changes in their bank­ing pref­er­ences,” Mr Hig­gin­bot­tom said.

“For ex­am­ple, since Oc­to­ber 2015 we’ve seen about a 10 per cent fall in cus­tomers us­ing the branch for over-the-counter trans­ac­tions.”

Mr Hig­gin­bot­tom said it was just one fac­tor in their de­ci­sion mak­ing process.

“Dur­ing that time we have also seen a 27 per cent in­crease in cus­tomers us­ing our ATMs, an 18 per cent in­crease in cus­tomers us­ing in­ter­net bank­ing, and about a 12 per cent in­crease in mo­bile phone bank­ing,” he said.

“Af­ter con­duct­ing a de­tailed re­view in light of these changes in cus­tomer be­hav­iour, we have de­cided to close the Gayn­dah branch,” Mr Hig­gin­bot­tom said.

“It was a dif­fi­cult de­ci­sion to close this branch and we would like to apol­o­gise to our cus­tomers for any in­con­ve­nience it may cause.”

The ANZ ATM will re­main in Gayn­dah af­ter the clo­sure of the branch.

“There is a Bank@Post lo­cated at 38 Cap­per Street in Gayn­dah,” Mr Hig­gin­bot­tom said.

“Of­fer­ing de­posits, with­drawals and pay­ments for cus­tomers us­ing ANZ debit or credit cards.”

“We are con­sult­ing the branch staff mem­bers who cur­rently work at Gayn­dah and are fully sup­port­ing them.”

It was a dif­fi­cult de­ci­sion to close this branch.

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