Pensioner has solar problems
WHEN Charles Hughes installed solar panels at his home in 2012, he never expected the process to become so complicated.
“The first year I put solar panels on the salesman said I should get back $1000 to $1200,” Mr Hughes said.
“I received $793 for the first year, which was okay.
“The second year I got $748.59, the third year I got $587.89, the fourth year I got $550.85.”
Mr Hughes said when he questioned Ergon Energy as to why the the amount was going down, it replied he must have read the meter wrong.
He said he kept everything he received from the state-owned energy company and he sent his meter readings to it via fax and post, as well as supervising Ergon Energy visits.
A spokesman for Ergon Energy said there could be a number of factors influencing the reduction in feed-in tariff credits.
These include the performance of the system, pattern of energy use and higher cost of electricity.
“Typically, where customers report lower refunds, it will be a combination of these and other factors, rather than a single factor,” the spokesman said.
“As such, it is not always possible for Ergon staff to immediately identify the cause for a lower refund in individual circumstances.”
Mr Hughes said there was confusion around receiving payments.
“In October they owed me $524.65 for 12 month period, but they sent me a check for $181.92,” he said. “I rang up again on October 27 and said I want my money, I said I want it and I want it now.”
Mr Hughes said all he wanted were some answers.
“I'm 75, I don't need all of this,” he said.
ANNOYED: Charles Hughes is still waiting to receive his payment from Ergon.