NBN work­ing on Sky Muster is­sues

Central and North Burnett Times - - NEWS - — John Si­mon Chief Customer Of­fi­cer

OPIN­ION: In May last year, NBN launched its Sky Muster satel­lite ser­vice.

We now have more than 60,000 peo­ple across Aus­tralia con­nected to the ser­vice and on Fe­bru­ary 2017, the NBN In­terim Satel­lite Ser­vice will be switched off.

So if you haven’t yet ar­ranged to tran­si­tion across to Sky Muster you should do so as soon as pos­si­ble.

It is fair to say that in re­gional and re­mote ar­eas, where there are often no al­ter­na­tive con­nec­tions, ac­cess to con­nec­tiv­ity is crit­i­cal.

To pro­vide whole­sale speeds of four to eight times faster than what has pre­vi­ously been avail­able in the satel­lite mar­ket is ex­cep­tional.

When you com­bine the speed avail­able and the range of data al­lowances, users can now choose plans for about the same price they paid for pre­vi­ous satel­lite ser­vice but gain the ben­e­fit of much higher speeds as well as four to five times more data.

The fact that we can con­nect homes around the coun­try through tiny beams trans­mit­ted nearly 36,000 kilo­me­tres into outer space and back again is, in a word, awe­some.

While satel­lite tech­nol­ogy has come a long way, it can be af­fected by weather and is not im­mune to the tyranny of dis­tance.

That said, we also know that if your ser­vice is down, you can’t school your kids, run your farms or do your busi­ness on­line. We know the Sky Muster jour­ney hasn’t been a smooth one for ev­ery­one and has not met your ex­pec­ta­tions, and in­deed ours.

The im­ple­men­ta­tion of these cus­tom de­signed satel­lites has not been with­out its chal­lenges and some of you may have ex­pe­ri­enced this first hand.

No other com­pany in the world has em­barked on a satel­lite pro­gram con­nect­ing as many peo­ple as quickly as we have to date, and, while that might be a small con­so­la­tion for those suf­fer­ing from un­sta­ble in­ter­net ac­cess, it is a re­minder of the sheer size of the job we are un­der­tak­ing to im­prove con­nec­tiv­ity for all Aus­tralians.

Of course, with any com­plex new tech­nol­ogy there will al­ways be im­ple­men­ta­tion is­sues, and I apol­o­gise for the time it is tak­ing to fix them.

We are work­ing day and night to im­prove the Sky Muster ser­vice.

We’ve al­ready im­ple­mented a se­ries of ma­jor soft­ware up­grades to im­prove the net­work ex­pe­ri­ence and have in­creased the num­ber of in­stall­ers on the ground.

The early re­sults from these changes are en­cour­ag­ing and show bet­ter net­work sta­bil­ity and a sig­nif­i­cant lift in con­nec­tion per­for­mance.

We be­lieve we are well and truly head­ing in the right di­rec­tion but there’s still more work to be done.

We are con­fi­dent that, be­fore long, the net­work will be re­li­able and de­liv­er­ing state of the art broad­band ser­vices to re­gional Aus­tralia.

While the en­gi­neers are fo­cused on the ser­vice qual­ity, we are also work­ing with our re­tail providers and de­liv­ery part­ners to help fur­ther im­prove the in­stal­la­tion process.

Sky Muster re­ally will open our coun­try up to new and ex­cit­ing op­por­tu­ni­ties, in­clud­ing some that may save your life or mine.

With your pa­tience and our tech­ni­cal fixes, I be­lieve that soon the peo­ple who have Sky Muster will be its best ad­vo­cates.

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