Out­ages frus­trate cus­tomers

Central and North Burnett Times - - NEWS -

HUN­DREDS of Op­tus cus­tomers were left with­out re­cep­tion due to con­ges­tion in phone tow­ers.

An Op­tus spokesman com­mented on the in­ter­rup­tions af­ter com­plaints from res­i­dents about phones cut­ting out.

The spokesman said in­ter­rup­tions lasted a cou­ple of weeks and were due to too many peo­ple us­ing the same sig­nal.

“We’ve had planned out­ages for the past cou­ple of weeks in Mun­dub­bera and this was as a re­sult of con­ges­tion in the Op­tus tow­ers,” the spokesman said.

“Once the prob­lems were re­ported to Op­tus, we in­formed our en­gi­neer­ing team and they fixed the prob­lems so now it should be back to nor­mal.”

The spokesman said the prob­lem could oc­cur again if the sig­nals be­came over­loaded.

“The team cre­ates re­ports on out­ages and that due to overuse in the area, prob­lems with the re­cep­tion oc­cur,” the spokesman said.

The Op­tus tow­ers can hold up to 5000 cus­tomers but if there’s too much ac­tiv­ity, the tow­ers ex­pe­ri­ence ser­vice in­ter­rup­tions.

Newspapers in English

Newspapers from Australia

© PressReader. All rights reserved.