Res­i­dents fight­ing hard to get phone re­cep­tion

Central and North Burnett Times - - NEWS - Philippe Co­querand philippe.co­querand@ cnbtimes.com.au

RES­I­DENTS are fed up with a lack of phone ser­vice in the Boynewood area and are call­ing for ac­tion.

Boynewood res­i­dent Jodi Mor­gan and her fam­ily have been bat­tling Tel­stra for the past six months, even set­ting up a pe­ti­tion from dis­grun­tled res­i­dents suf­fer­ing the same is­sue.

So far more than 20 peo­ple have signed the pe­ti­tion which was sent off to the Tel­stra head of­fice.

“It’s been an on-go­ing is­sue for quite a while, even our neigh­bours are fac­ing the same prob­lem and it’s got worse af­ter those up­dates to the Bin­jour tow­ers,” Mrs Mor­gan said.

Mrs Mor­gan’s neigh­bour re­cently in­jured her­self in the pad­dock and called 000 but be­cause of poor ser­vice, the op­er­a­tor was fad­ing in and out.

She then had to re­lay a mes­sage through to Jodi via Face­book who was able to come and help.

Mrs Mor­gan said not hav­ing re­cep­tion causes a lot of “frus­tra­tion” and is a huge con­cern for her fam­ily.

“It’s caused us in some as­pects to lose busi­ness be­cause you haven’t been able to be in con­tact with peo­ple,” she said.

“It’s in­cred­i­bly frus­trat­ing, I sim­ply don’t have the funds to run a trench all that dis­tance and they should by rights, run the con­nec­tion to our boundary.

“You place half a step to your left, or half a step to your right, ser­vice is gone.”

Mrs Mor­gan hopes that Tel­stra can put in an “ad­di­tional tower” in the North Bur­nett.

“It would be the ul­ti­mate goal, but it prob­a­bly won’t hap­pen,” she said.

“They turn around and say you haven’t got the pop­u­la­tion to sup­port that com­mand.

“Tel­stra for­get about the fact that the tran­sient pop­u­la­tion through­out the year with pick­ers there prob­a­bly is, it’s just those peo­ple aren’t reg­is­tered with a per­ma­nent ad­dress here.”

Tel­stra area gen­eral man­ager May Boisen said they were look­ing into Mrs Mor­gan’s is­sues to try to work out the best way to deal with the prob­lem.

“We have of­fered Mrs Mor­gan wire­less solutions that would also pro­vide her with a lan­d­line ser­vice. We are happy to con­tinue to dis­cuss solutions with her and her land­lord,” he said.

NO SER­VICE: Res­i­dents are fed up in the Boynewood area over a lack of phone ser­vice, in­clud­ing Jodi Mor­gan, pic­tured with her three chil­dren.

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