The Rock Fi­nan­cial In­sti­tu­tion will be clos­ing banches and mini-agen­cies in the re­gion stat­ing was due to a lack of cus­tomers

Central Telegraph - - FRONT PAGE - Vanessa Jar­rett Vanessa.Jar­rett@cen­tral­tele­

THE Rock fi­nan­cial in­sti­tu­tion an­nounced last week they would close a se­ries of branches across Cen­tral Queens­land.

Lo­cally, the Biloela branch will close on Novem­ber 10, Moura on Septem­ber 29 and Bar­al­aba on Septem­ber 15.

The Theodore agency will also be clos­ing.

Emer­ald, North Rock­hamp­ton, Emu Park, Mount Mor­gan and some Bund­aberg branches will also be shut down dur­ing this time.

The clo­sure of the CQ branches means only five will re­main open in what was 13 lo­ca­tions.

Sig­nif­i­cantly af­fected will be the town of Bar­al­aba as The Rock was the only bank ser­vice in town.

John Bi­good owns the Bar­al­aba Ho­tel and said it was go­ing to have an im­pact on not only his busi­ness but the en­tire town.

“It will af­fect us be­cause we will have to do our bank­ing more of­ten,” he said.

“It in­con­ve­niences us and it in­con­ve­niences ev­ery­one else in the town too, makes it harder for ev­ery­one.”

As the Bar­al­aba shop no longer has an ATM, there is only one place where peo­ple can get cash out.

“And at the mo­ment we are the only ATM in town so we have to feed the whole town,” John said.

“If some­one wants money at 8 o’clock in the morn­ing and we don’t open un­til 10am, they will have to wait un­til then.”

John said the branch clo­sure would mean he would have to keep a lot more money in the ATM.

“Well it does, it gets used a fair bit and it gets used a lot more now the shop doesn’t have one and it will a lot more when The Rock closes,” he said.

It could also af­fect the fu­ture of the town.

“It’s not pos­i­tive at all, any­thing that hap­pens in any town with any­thing clos­ing is not pos­i­tive.

“And espe­cially if the mine is go­ing to re­open. They are talk­ing about the mine re­open­ing in Oc­to­ber.

“Where are those peo­ple go­ing to get cash from?”

A state­ment by The Rock said the clo­sure of branches was a re­sult of re­duced use by cus­tomers.

“This is a re­flec­tion of more cus­tomers choos­ing to bank us­ing se­cure and more con­ve­nient dig­i­tal chan­nels,” the state­ment said.

“The Rock re­cently up­graded its core bank­ing plat­form and sig­nif­i­cantly en­hanced its in­ter­net and mo­bile bank­ing sys­tems as it evolves into the modern bank of the fu­ture that cus­tomers have told us they want.”

As of last week, cus­tomers are able to do their bank­ing at the lo­cal Aus­tralia Pot Of­fices.

“The Rock will in­tro­duce Bank@Post ser­vices which will al­low cus­tomers to do their bank­ing at Aus­tralia Port of­fices nearby,” the state­ment read.

When The Cen­tral Tele­graph con­tacted The Rock they did not wish to make any fur­ther com­ment.


CASHING OUT: The Rock bank at Biloela will close in Novem­ber.

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