Bro­kers work for clients, not in­surance com­pa­nies

Central Telegraph - - NEWS -

GLAD­STONE busi­ness, ARMA In­surance Bro­kers, cel­e­brated 10 years of op­er­a­tion last month.

Prin­ci­pal Tony Noyes, a spe­cial­ist in gen­eral in­surance, and his part­ner, com­pany di­rec­tor Des Young, saw the op­por­tu­nity a decade ago to start the busi­ness and took it.

“It’s been awesome. We’ve grown ev­ery year,” he said.

The busi­ness started out in a cramped space be­neath the old theatre in Goon­doon St, in the cen­tre of Glad­stone.

It has now grown to a team of five, (in­clud­ing Mr Noyes and Mr Young) work­ing from a mod­ern of­fice block in Glad­stone.

Three years ago, ARMA In­surance Bro­kers CQ ex­panded be­yond Glad­stone, set­ting up an of­fice in Biloela, which now em­ploys an­other four staff.

Mr Noyes said the busi­ness op­er­ated across cen­tral Queens­land with clients as far afield as Emer­ald, Spring­sure, Monto and Mun­dub­bera.

“We’re not just Glad­stone, we truly are a CQ bro­ker,” he said. “I love get­ting out and see­ing clients.”

He said cus­tomers of­ten only found out they’d picked a bad in­surance com­pany when they went to make a claim.

“Un­for­tu­nately, in­surance is a nec­es­sary evil and is only truly valu­able when a claim oc­curs,” Mr Noyes said. “I’ve seen some hor­ror sto­ries.

“With in­surance you re­ally do get what you pay for, of­ten the re­ally cheap poli­cies do not pro­vide the cover you re­quire in the un­for­tu­nate event of a claim.”

At ARMA In­surance Bro­kers CQ, Mr Noyes said they were all about the cus­tomer, whether that was a big busi­ness or an in­di­vid­ual.

“We give our clients peace of mind,” he said.

“By talk­ing to the client we can un­der­stand their busi­ness and give them the cover they re­quire so that when a claim oc­curs the com­pany can get back up and run­ning as quickly as pos­si­ble.

“Reg­u­lar re­views also en­sure that their pol­icy is up to date and still rel­e­vant to their sit­u­a­tion.

“With the in­surance we sell, we work for the clients, not the in­surance com­pa­nies.

“We’ll man­age the claim so it gets solved quickly.

“Be­cause we work for the client, we will stand be­side you dur­ing a claim and en­sure the claim is re­solved quickly and the client re­ceives ev­ery­thing they are en­ti­tled to un­der the pol­icy.”

Mr Noyes said peo­ple some­times as­sumed ARMA In­surance Bro­kers CQ worked for a par­tic­u­lar in­surance com­pany, but this was not the case.

“We give (our clients) the best and most com­pet­i­tive cover avail­able,” he said.

“We have no af­fil­i­a­tions with any in­surer over an­other so you will get the most com­pet­i­tive pol­icy avail­able for your needs.”

“We are also Stead­fast Bro­kers, which means our clients will re­ceive the best pol­icy word­ings avail­able.”

Mr Noyes said ARMA In­surance Bro­kers CQ of­fered ex­cep­tional cus­tomer ser­vice and they could back this claim with the num­ber of re­fer­rals they got from clients.

“If you sup­port your clients, they will stick with you and re­fer oth­ers to you,” he said. “(That’s) the best com­pli­ment we can re­ceive.”

The com­pany is cur­rently in the process of writ­ing its own pol­icy word­ing for spe­cialised farm in­surance.

Mr Noyes said this would help them ex­pand the busi­ness in this area.

He said any­one in­ter­ested in re­view­ing their in­surance poli­cies could con­tact ARMA In­surance Bro­ker’s CQ for an obli­ga­tion-free quote.

PHOTO: CON­TRIB­UTED

EX­PE­RI­ENCED TEAM: Jen­nifer Hall, Paula Hill, Tony Noyes, Jen­nifer Wilton and Narelle de Git.

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