Brokers work for clients, not insurance companies
GLADSTONE business, ARMA Insurance Brokers, celebrated 10 years of operation last month.
Principal Tony Noyes, a specialist in general insurance, and his partner, company director Des Young, saw the opportunity a decade ago to start the business and took it.
“It’s been awesome. We’ve grown every year,” he said.
The business started out in a cramped space beneath the old theatre in Goondoon St, in the centre of Gladstone.
It has now grown to a team of five, (including Mr Noyes and Mr Young) working from a modern office block in Gladstone.
Three years ago, ARMA Insurance Brokers CQ expanded beyond Gladstone, setting up an office in Biloela, which now employs another four staff.
Mr Noyes said the business operated across central Queensland with clients as far afield as Emerald, Springsure, Monto and Mundubbera.
“We’re not just Gladstone, we truly are a CQ broker,” he said. “I love getting out and seeing clients.”
He said customers often only found out they’d picked a bad insurance company when they went to make a claim.
“Unfortunately, insurance is a necessary evil and is only truly valuable when a claim occurs,” Mr Noyes said. “I’ve seen some horror stories.
“With insurance you really do get what you pay for, often the really cheap policies do not provide the cover you require in the unfortunate event of a claim.”
At ARMA Insurance Brokers CQ, Mr Noyes said they were all about the customer, whether that was a big business or an individual.
“We give our clients peace of mind,” he said.
“By talking to the client we can understand their business and give them the cover they require so that when a claim occurs the company can get back up and running as quickly as possible.
“Regular reviews also ensure that their policy is up to date and still relevant to their situation.
“With the insurance we sell, we work for the clients, not the insurance companies.
“We’ll manage the claim so it gets solved quickly.
“Because we work for the client, we will stand beside you during a claim and ensure the claim is resolved quickly and the client receives everything they are entitled to under the policy.”
Mr Noyes said people sometimes assumed ARMA Insurance Brokers CQ worked for a particular insurance company, but this was not the case.
“We give (our clients) the best and most competitive cover available,” he said.
“We have no affiliations with any insurer over another so you will get the most competitive policy available for your needs.”
“We are also Steadfast Brokers, which means our clients will receive the best policy wordings available.”
Mr Noyes said ARMA Insurance Brokers CQ offered exceptional customer service and they could back this claim with the number of referrals they got from clients.
“If you support your clients, they will stick with you and refer others to you,” he said. “(That’s) the best compliment we can receive.”
The company is currently in the process of writing its own policy wording for specialised farm insurance.
Mr Noyes said this would help them expand the business in this area.
He said anyone interested in reviewing their insurance policies could contact ARMA Insurance Broker’s CQ for an obligation-free quote.
EXPERIENCED TEAM: Jennifer Hall, Paula Hill, Tony Noyes, Jennifer Wilton and Narelle de Git.