Business thrives after rebranding
THEY may have had a rebrand, but Tim and Tamara Pitt are still providing the same friendly and efficient service they have for almost 20 years.
Now operating under the banner of Laser Plumbing Chinchilla, Mr Pitt said the change had opened up opportunities for the local family-owned business as well as made their life easier.
The Pitts were invited to see what the Laser Group was all about.
“We went and had a look at a few businesses and how they were run with the Laser Pro software and we liked how it all came together,” Mr Pitt said.
“We liked the systems, how efficiently the businesses were running and how the software allowed them to become more streamlined.”
The other obvious bonus of joining the Laser Plumbing group was access to support.
Ms Pitt said: “When you’re a small business operating in a trade, you’re on your own,” said.
“You can’t really ring your other competitors and chat about things or get some advice. Now we can.”
Mr Pitt said the couple had done “a lot of homework” and were confident joining Laser would benefit their operation, not only giving them the opportunity to bounce ideas around but also giving them access to other jobs within the group.
Mr Pitt said while he was a little worried about dropping the name that had served them well for nearly two decades, clients had been very supportive of the move.
The Pitts opened their business in 2000 and currently employ eight staff for a variety of jobs, including regular domestic plumbing work, commercial jobs, insurance work, roofing, and Coal Seam Gas industry work.
Ms Pitt said: “We do a bit of everything, so the boys get a bit of experience in everything.”
The company has five apprentices and has trained three mature-aged apprentices over the years.
“One of our school-based apprentices started when he was in grade 10 and is still with us eight years later,” Ms Pitt said.
“That’s another advantage of being in Laser group – we have workers at the moment on Hamilton Island doing repair work from cyclone Debbie.
“Even though we are a small family business we can give our staff the experience of what larger companies can offer, which betters them as tradesmen.
“That’s why we’re still going today, because of that versatility.”
The Laser Plumbing group operates 52 plumbing and electrical businesses around Australia and New Zealand.
You can’t really ring your other competitors and chat about things or get some advice. Now we can.
— Tamara Pitt
WORK EXPANDED: Tim and Tamara Pitt with their team at Laser Plumbing Chinchilla.