Busi­ness thrives after re­brand­ing


THEY may have had a re­brand, but Tim and Ta­mara Pitt are still pro­vid­ing the same friendly and ef­fi­cient ser­vice they have for al­most 20 years.

Now op­er­at­ing un­der the ban­ner of Laser Plumb­ing Chinchilla, Mr Pitt said the change had opened up op­por­tu­ni­ties for the local fam­ily-owned busi­ness as well as made their life eas­ier.

The Pitts were in­vited to see what the Laser Group was all about.

“We went and had a look at a few busi­nesses and how they were run with the Laser Pro soft­ware and we liked how it all came to­gether,” Mr Pitt said.

“We liked the sys­tems, how ef­fi­ciently the busi­nesses were run­ning and how the soft­ware al­lowed them to be­come more stream­lined.”

The other ob­vi­ous bonus of join­ing the Laser Plumb­ing group was ac­cess to sup­port.

Ms Pitt said: “When you’re a small busi­ness op­er­at­ing in a trade, you’re on your own,” said.

“You can’t re­ally ring your other com­peti­tors and chat about things or get some advice. Now we can.”

Mr Pitt said the cou­ple had done “a lot of home­work” and were con­fi­dent join­ing Laser would ben­e­fit their op­er­a­tion, not only giv­ing them the op­por­tu­nity to bounce ideas around but also giv­ing them ac­cess to other jobs within the group.

Mr Pitt said while he was a lit­tle wor­ried about drop­ping the name that had served them well for nearly two decades, clients had been very sup­port­ive of the move.

The Pitts opened their busi­ness in 2000 and cur­rently em­ploy eight staff for a va­ri­ety of jobs, in­clud­ing reg­u­lar do­mes­tic plumb­ing work, com­mer­cial jobs, in­surance work, roof­ing, and Coal Seam Gas in­dus­try work.

Ms Pitt said: “We do a bit of ev­ery­thing, so the boys get a bit of ex­pe­ri­ence in ev­ery­thing.”

The com­pany has five ap­pren­tices and has trained three ma­ture-aged ap­pren­tices over the years.

“One of our school-based ap­pren­tices started when he was in grade 10 and is still with us eight years later,” Ms Pitt said.

“That’s an­other ad­van­tage of be­ing in Laser group – we have work­ers at the mo­ment on Hamil­ton Is­land do­ing re­pair work from cy­clone Deb­bie.

“Even though we are a small fam­ily busi­ness we can give our staff the ex­pe­ri­ence of what larger com­pa­nies can of­fer, which bet­ters them as trades­men.

“That’s why we’re still go­ing to­day, be­cause of that ver­sa­til­ity.”

The Laser Plumb­ing group op­er­ates 52 plumb­ing and elec­tri­cal busi­nesses around Aus­tralia and New Zealand.

You can’t re­ally ring your other com­peti­tors and chat about things or get some advice. Now we can.

— Ta­mara Pitt


WORK EX­PANDED: Tim and Ta­mara Pitt with their team at Laser Plumb­ing Chinchilla.

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