Small ships’ big im­pact

Cruise Weekly - - NEWS -

SMALL ship op­er­a­tors and ex­pe­di­tion cruise lines have boosted their stand­ing among Aus­tralian travel agents, with wide­spread growth re­ported by re­spon­dents in Cruise Weekly’s 2017 Cruise In­dus­try Sur­vey.

Al­most 90% of agents say in the past 12 months ex­pe­di­tion cruise sales have equalled or sur­passed pre­vi­ous years, while for small ship cruises the fig­ure is 95%.

Com­piled by Stol­lznow Re­search for Cruise Weekly, the sur­vey has been de­vel­oped from the re­sponses of 350 travel agents.

It shows the var­ied per­cep­tions of dif­fer­ent lines within the Aus­tralian trade and re­veals which are con­sid­ered the best for as­pects in­clud­ing train­ing, sales sup­port and com­mis­sions.

Among small ship lines, Fred Olsen Cruises was ranked best for over­all ser­vice, fol­lowed by SeaDream Yacht Club, Vik­ing Cruises, Se­abourn and Po­nant.

The same five lines were also top for train­ing and de­vel­op­ment, while Vik­ing, Wind­star Cruises and Se­abourn were con­sid­ered best for com­mis­sions.

Among ex­pe­di­tion op­er­a­tors, Crys­tal Yacht Ex­pe­di­tions, APT, Scenic, Aurora Ex­pe­di­tions and Po­nant were con­sid­ered best for over­all rep ser­vice.

The same lines were joined by Lind­blad Ex­pe­di­tions in the top train­ing cat­e­gory, while the most com­pet­i­tive com­mis­sions were at­trib­uted to Crys­tal, Scenic, APT and Po­nant.

To en­quire about the full re­port, CLICK HERE.

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