FACE-2-FACE: Wal­ter Nand

Cruise Weekly - - NEWS -

BUSI­NESS de­vel­op­ment mgr NSW/ACT, Avalon Wa­ter­ways, Globus fam­ily of brands.

1. What mo­ti­vates you in your ca­reer?

I love rep­re­sent­ing a qual­ity prod­uct and com­pany and shar­ing with as many peo­ple as pos­si­ble the ways they can en­joy a fan­tas­tic hol­i­day ex­pe­ri­ence.

2. Most com­mon as­sump­tion peo­ple make about your job?

That reps spend most of our day swan­ning around and hav­ing long lunches. The re­al­ity is we work long hours in­clud­ing many evenings and week­ends. It is def­i­nitely a ca­reer choice and not just ‘a job’.

3. What is the key to build­ing great re­la­tion­ships with agents?

Know your prod­uct, be hon­est, open & re­li­able & make sure you al­ways fol­low up.

4. Big­gest chal­lenge fac­ing the in­dus­try?

Third rate op­er­a­tors with a first-class on­line pres­ence. This leads to neg­a­tive hol­i­day ex­pe­ri­ences and taints the in­dus­try. Hope­fully this will also re­sult in high­light­ing the value of us­ing a qual­i­fied and ex­pe­ri­enced travel agent.

5. Ad­vice for up‐and‐com­ers?

Make sure you are hon­est with your­self, your em­ployer, your col­leagues and your clients and you will en­joy one of the best & most re­ward­ing ca­reers you can have – be­ing a travel rep.

6. My next cruise will be…

Hope­fully the Avalon Wa­ter­ways Gala­pa­gos Is­lands Cruise.

7. Favourite cruise des­ti­na­tion?

Avalon Wa­ter­ways’ Cen­tral Euro­pean Ex­pe­ri­ence (Paris to Prague).

8. Celebrity you’d like to cruise with?

Sir Gra­ham Henry (the for­mer All Blacks Coach) so I could talk to him about what it takes to lead a team to two suc­ces­sive world cups.

9. Favourite thing to do in port?

Get­ting ‘lost’ down the al­leys and laneways in the small Euro­pean towns and vil­lages. It has led to some fan­tas­tic dis­cov­er­ies and ex­pe­ri­ences.

10. When not at work, how do you spend your me?

Spend­ing time with my fam­ily, watch­ing rugby and rid­ing my Tri­umph mo­tor­cy­cle with good mates.

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