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Elite Agent - - SALES -

Buy­ers and sell­ers were both de­lighted by agents who pre­empted their needs. Both sets of cus­tomers val­ued agents who helped them avoid the stress of com­mon mis­takes, who had good pro­cesses for calling out is­sues and who were will­ing to pick up the phone. Re­solve to make sure your agents are proac­tive about calling clients, es­pe­cially when the news is bad. Check again that you are re­ward­ing the right be­hav­iour.

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