PANCHO MEHROTRA SPEAKER, FOUNDER AND CEO, FRONTIER PERFORMANCE
Where are you from originally and where do you call home now? I was born in Rajasthan, India and migrated to Auckland, New Zealand with my parents as a child, moving to Sydney as an adult. I now call Sydney home. Who or what inspires you at the moment? As a high-performance sales trainer, my professional inspiration is knowledge: to increase productivity and to make a positive difference to other people’s lives. Knowledge enables people to stay ahead of the market, gain new insights about future trends, acquire new skills and identify new ways to respond productively. What’s the most important project you are working on right now? The ability to work with sales teams to help them become resilient through change and deliver the skills that takes performance levels from ordinary to extraordinary. I’m working towards changing the game of the sales industry by producing Master Persuaders who are high-performing role models in their industry. Trend to watch in the industry or in business? Greater customer control and personalising the customer experience are the ones to look out for this year. The importance of social intelligence will become critical; self-awareness will be just as important as understanding the behaviour of the client. Business leaders need to understand the science of human behaviour, finding the correct combination of knowledge and technique to deliver a personalised customer experience. Favourite quote or words to live by? True success is being independent of other people’s opinions.