3

Elite Agent - - FIRST PERSON -

EMAIL Email was de­signed to de­liver in­for­ma­tion. It is very ef­fec­tive when there are de­tails, data or spe­cific in­for­ma­tion that needs to be pro­vided to an­other per­son. Emails should not be used for ur­gent ac­tion, so de­cide care­fully whether this is the right chan­nel for the mes­sage.

If email is the right chan­nel and you need a re­sponse or an ac­tion to it, then be clear on who is re­spon­si­ble for ex­e­cut­ing and ad­dress the email to that per­son. Only CC oth­ers if they need to be aware or across what is go­ing on. Many times I have re­ceived an email where sev­eral peo­ple are in the To: field, and the email opens with, ‘Hi, could some­one please en­sure that...'. The prob­lem here is that ‘ev­ery­one' will leave it to ‘some­one' and noth­ing will hap­pen. WHAT­SAPP Many agent teams and even whole of­fices have adopted this ap­pli­ca­tion for group text mes­sages, video calls and shar­ing me­dia. It is a free ap­pli­ca­tion and uses wi-fi so doesn't take up all your phone data. You can set up spe­cific groups so that com­mu­ni­ca­tion threads stay unique to that group or topic, and it re­moves cross­over, rep­e­ti­tion and dou­ble han­dling. Great for when you are out on the road and need short, sharp com­mu­ni­ca­tion.

VOXER

EMAIL, SMS AND TEXT MES­SAGES ARE GREAT IN MANY IN­STANCES, BUT VER­BAL COM­MU­NI­CA­TION IS OFTEN THE BET­TER CHOICE.

Newspapers in English

Newspapers from Australia

© PressReader. All rights reserved.