COULD YOUR RENT ROLL BE MORE PROF­ITABLE?

A SUC­CESS­FUL AGENCY is one where a well-man­aged and prof­itable prop­erty man­age­ment port­fo­lio en­sures bet­ter re­la­tion­ships with land­lords and hap­pier, more pro­duc­tive staff. We learn more from PM As­sis­tant’s Na­tional Sales Man­ager, Pene­lope Valen­tine.

Elite Property Manager - - Contents - with Pene­lope Valen­tine

Can you pro­vide an over­view of what PM As­sis­tant is?

PM As­sis­tant is an online mo­bile plat­form that stream­lines many of the tasks faced by prop­erty man­agers, in­clud­ing re­ceiv­ing and re­spond­ing to main­te­nance is­sues, ar­rang­ing prop­erty in­spec­tions and man­ag­ing rental pay­ments. At its core PM As­sis­tant is de­signed to cre­ate a more ef­fi­cient and prof­itable agency.

How will it im­prove ef­fi­ciency and re­duce stress for my prop­erty man­agers?

The soft­ware stream­lines many of the daily tasks faced by prop­erty man­agers, in­clud­ing re­ceiv­ing and re­spond­ing to main­te­nance is­sues, sched­ul­ing in­spec­tions and man­ag­ing rental pay­ments. Prop­erty man­ag­ing is a very time-con­sum­ing process and can be quite stress­ful. This sys­tem is de­signed to look at

prop­erty man­age­ment tasks in a proac­tive way, rather than just re­act­ing to the most ur­gent queries.

Get­ting our rental ar­rears un­der con­trol is cru­cial. How can this help?

PM As­sis­tant al­lows prop­erty man­agers to move ar­rears man­age­ment from be­ing a con­stant source of work and worry to a set of easy tasks us­ing a pow­er­ful au­to­mated ar­rears pol­icy.

Easily mod­i­fied to suit your agency’s needs, PM Ar­rears sends pre­pared emails and SMS mes­sages au­to­mat­i­cally and pre­pares letters and no­tices for print with­out staff hav­ing to lift a fin­ger. There’s even pre­pared phone scripts. It es­tab­lishes a uni­form and con­sis­tent process for in­ter­ac­tion with ten­ants and for re­port­ing to land­lords.

By au­tomat­ing your sys­tems, you will be able to en­sure your clients’ rental pay­ments are paid on time quickly and ef­fi­ciently.

Can you de­scribe how some of the daily tasks we face are stream­lined?

Us­ing PM Main­te­nance can cut man­ag­ing a sim­ple prop­erty main­te­nance task from 30 min­utes to five min­utes. From ini­tial en­quiry from the ten­ant to fi­nal pay­ment and rec­on­cil­i­a­tion, PM Main­te­nance au­to­mates the full main­te­nance process. It al­lo­cates, re­mem­bers, mea­sures and cat­e­gorises all jobs, cre­at­ing a trans­par­ent history of com­mu­ni­ca­tion. Pa­per in­voices from trades­peo­ple are no longer re­quired.

PM As­sis­tant al­lows prop­erty man­agers to move ar­rears man­age­ment from be­ing a con­stant source of work and worry to a set of easy to com­plete tasks us­ing a pow­er­ful au­to­mated ar­rears pol­icy in­cor­po­rat­ing re­minders, pay­ment re­quests and no­tices via email, SMS and let­ter. It es­tab­lishes a uni­form and con­sis­tent process for in­ter­ac­tion with ten­ants and for re­port­ing to land­lords.

Is it easy to set up and does it work with ex­ist­ing plat­forms?

It is easy to use PM As­sis­tant along­side your cur­rent prop­erty man­age­ment tool. The suite is fully in­te­grated with REST and Con­sole. Full train­ing and un­lim­ited helpdesk sup­port is pro­vided.

What are the fees and charges in­volved?

We charge a one-time set-up fee for the PM As­sis­tant prop­erty man­age­ment soft­ware suite; each mod­ule is priced on a per-prop­erty-per-month ba­sis, depend­ing on the mod­ules you re­quire. All charges are fully trans­par­ent and con­firmed up­front.

THE SOFT­WARE STREAM­LINES MANY OF THE DAILY TASKS FACED BY PROP­ERTY MAN­AGERS, IN­CLUD­ING RE­CEIV­ING AND RE­SPOND­ING TO MAIN­TE­NANCE IS­SUES, SCHED­UL­ING IN­SPEC­TIONS AND MAN­AG­ING RENTAL PAY­MENTS.

To find out more about how PM As­sis­tant can help your busi­ness, please visit pmas­sis­tant.com.au or phone 1300 730 886.

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