Scott Jones, PRD Na­tion­wide Wagga Wagga

Elite Property Manager - - Contents -

When did you start in real es­tate, and what made you choose a prop­erty man­age­ment ca­reer?

I started in De­cem­ber 2008, so that’s com­ing on for eight years in the in­dus­try. Hav­ing com­pleted my HSC, I was un­sure what I wanted to do. I had a fam­ily friend in real es­tate and that ig­nited my in­ter­est, and I started work­ing for El­ders Breust in 2008.

As a prop­erty man­ager, what are the big­gest chal­lenges you face?

In Wagga Wagga we have a var­ied client base, with prop­er­ties lo­cated in vastly dif­fer­ent so­cio-eco­nomic sub­urbs. Some ar­eas are harder to man­age than oth­ers and take up much more time than those clients with brand new houses in newly de­vel­oped sub­urbs. Our port­fo­lios are spread over sev­eral sub­urbs, so we have to be very strate­gic when plan­ning in­spec­tions and or­gan­is­ing our time.

What makes your agency unique?

Our agency has over 100 years’ com­bined ex­pe­ri­ence in deal­ing with all facets of the real es­tate in­dus­try. We cater for prop­erty man­age­ment, residential and in­dus­trial sales and com­mer­cial man­age­ment.

What do you love about prop­erty man­age­ment?

I en­joy build­ing re­la­tion­ships with clients; be­ing born and bred in a coun­try city of­ten sees you deal­ing with clients whose in­ner cir­cle of fam­ily and friends you al­ready know. It re­ally is a close-knit com­mu­nity, so hav­ing a good re­la­tion­ship with your prop­erty own­ers is very im­por­tant, es­pe­cially when word of mouth is usu­ally the lead­ing source of new busi­ness con­tacts and re­fer­rals.

What are the key fea­tures in main­tain­ing healthy re­la­tion­ships with land­lords and ten­ants?

I would say com­mu­ni­ca­tion and build­ing a rap­port with your own­ers is vi­tal. Once trust is es­tab­lished it will make ev­ery­thing so much eas­ier.

What are your most im­por­tant val­ues?

There are so many im­por­tant val­ues when deal­ing with a client’s big­gest as­set. One of the most im­por­tant for me would be hon­esty and trans­parency with your land­lords.

What would be your dream job out­side prop­erty man­age­ment?

I en­joy a good cof­fee, so be­ing a mil­lion­aire and own­ing a niche cof­fee shop would be in­ter­est­ing!

How do you re­lax out­side real es­tate?

I find that an ac­tive so­cial life keeps the stress lev­els down. Hav­ing said that, win­ter sees a lot of football be­ing watched in front of the fire, fol­low­ing my favourite AFL club Mel­bourne De­mons. I love to travel too, so hav­ing a good hol­i­day planned al­ways makes time off so much more re­ward­ing.

What’s the best ad­vice you’ve ever been given?

Do your best each and ev­ery day, and as long as you can go home know­ing you have done that it will make sleep­ing eas­ier.

What ad­vice would you give some­one start­ing out in prop­erty man­age­ment?

As al­ready men­tioned, I be­lieve that hon­esty with own­ers is the best pol­icy. Have the con­ver­sa­tions you need to have early and get them out of the way, rather than avoid­ing them and putting off im­por­tant is­sues for fur­ther down the track.

What are your pre­dic­tions for the real es­tate in­dus­try for the next year?

Re­search re­cently sug­gested that Wagga Wagga has su­pe­rior rental yields to those of­fered by the cap­i­tal cities. More and more peo­ple are look­ing to in­vest in or move to re­gions like ours. There’s so much to at­tract peo­ple here and we’re see­ing so many more peo­ple mak­ing the ‘tree change’ than ever be­fore. With our gen­eral liv­ing af­ford­abil­ity much lower com­pared to the larger cities, I think that will only in­crease as more ca­reer and busi­ness op­por­tu­ni­ties present them­selves to our area.

De­vel­op­ments in both residential and com­mer­cial are strong, so growth in gen­eral is promis­ing. With re­gards to in­dus­try changes, I think tech­nol­ogy will play an even more prom­i­nent role, in­clud­ing of course the move to­wards a pa­per­less of­fice. With iPads, scan­ning, emails and more and more add-ons to our cur­rent sys­tems, the key will be find­ing that bal­ance of com­mu­ni­ca­tion with our land­lord and ten­ants for the fu­ture.


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