DI­RECT CON­NECT SPE­CIAL

YOU MAY AL­READY BE US­ING THE SER­VICES OF DI­RECT CON­NECT; as one of the big­gest con­nec­tion com­pa­nies in Aus­tralia they have been help­ing peo­ple move house for the past ten years. What you may not be aware of are some of the fan­tas­tic new ser­vices on of­fer

Elite Property Manager - - Contents - Adding new ser­vices for your clients

AS REAL ES­TATE agents and prop­erty man­agers, there’s no doubt you’re of­ten faced with ques­tions from your ten­ants about how to make the mov­ing process eas­ier. We all know the has­sles that come with mov­ing from one prop­erty to the next – in­clud­ing get­ting the util­i­ties con­nected, in­sur­ance, or­gan­is­ing re­moval­ists.

In re­cent times, Di­rect Con­nect has ex­panded its ser­vices into new ar­eas that have not pre­vi­ously been cov­ered by the tra­di­tional niche home con­nec­tions in­dus­try, with new and emerg­ing

con­nec­tions ser­vices now ac­count­ing for over 20 per cent of its busi­ness.

In a win-win for all users, Di­rect Con­nect have signed a new part­ner­ship agree­ment with Real In­sur­ance to de­velop tai­lored new in­sur­ance prod­ucts for both movers and real es­tate agents, as well as a re­fer­ral pro­gram de­signed to open the mar­ket fur­ther by work­ing with Real In­sur­ance cus­tomers di­rectly. A sec­ond new re­fer­ral pro­gram with Ez­i­con­nect, part of the TSA Group, will also re­fer cus­tomers to Di­rect Con­nect in a new agree­ment, in re­turn of­fer­ing Ez­i­con­nect ser­vices to find the right

phone and in­ter­net so­lu­tions.

And Di­rect Con­nect has also signed part­ner­ships to ex­tend its mover and agent of­fer­ing, with con­veyanc­ing ser­vices through Slater & Gor­don’s Con­veyanc­ing Works and Smoke Alarm Test­ing Ser­vices (SATS) to test fire alarms for agents, land­lords and movers.

The SATS part­ner­ship of­fers a new ser­vice that will dra­mat­i­cally in­crease the num­ber of smoke alarm checks across the na­tion. With an av­er­age of 58 Aus­tralians killed in a house fire each year, this new ser­vice is cer­tainly im­per­a­tive. The ser­vice in­cludes an an­nual main­te­nance pro­gram

which will be of­fered to a fur­ther 800,000 homes na­tion­ally through the 3,200 real es­tate agents cur­rently work­ing with Di­rect Con­nect. It is de­signed to bet­ter pro­tect ten­ants, land­lords and home buy­ers.

Di­rect Con­nect CEO Paul Docherty said the ser­vice would stream­line the process for agents and land­lords, who must en­sure smoke alarms in rental prop­er­ties are prop­erly main­tained to im­prove safety for ten­ants.

“Re­search shows that a work­ing smoke alarm can save lives, but most peo­ple don’t re­alise these alarms need reg­u­lar main­te­nance. In fact, a lot of peo­ple re­move alarms and bat­ter­ies when ac­ci­den­tally trig­gered. This ser­vice will give agents ac­cess to a best-prac­tice test­ing and main­te­nance pro­gram to roll out across thou­sands of prop­er­ties, po­ten­tially sav­ing lives.”

Real Es­tate In­sti­tute of Queens­land CEO An­to­nia Mer­corella also wel­comed the an­nual main­te­nance pro­gram and the im­pact it will have on im­prov­ing home fire safety and com­pli­ance with state leg­is­la­tion.

“Agents who use this smoke alarm test­ing and main­te­nance ser­vice will be able to of­fer ten­ants in­creased peace of mind that the home they are mov­ing into is a safe home. Land­lords will equally en­joy greater con­fi­dence that their ten­ants, as well as their as­sets, are pro­tected,” she said.

Along with their new part­ner­ships, Di­rect Con­nect are ded­i­cated to mak­ing mov­ing day eas­ier. The com­pany is con­tin­u­ally im­prov­ing its tech­nol­ogy to en­hance the mov­ing process and to al­low agents to track the sta­tus of their clients’ move and con­nec­tions.

Their new agent-friendly web­site is de­signed to make in­for­ma­tion more ac­ces­si­ble and to pro­vide an im­proved ex­pe­ri­ence for the user. The site feeds di­rectly into prop­erty agents’ com­monly used Rock­end REST soft­ware and MyDesk­top, in­creas­ing the in­te­gra­tion be­tween agents and Di­rect Con­nect. The site is mo­bile-re­spon­sive for smart phones and tablets.

Di­rect Con­nect have also re­cently im­ple­mented new Visa card tech­nol­ogy, in­clud­ing pay­Wave, for real es­tate agents.

Mr Docherty said in­no­va­tion and in­vest­ment were key to the in­dus­try’s growth. “Real es­tate agents are in­creas­ingly see­ing the value of part­ner­ing with a home con­nec­tions ex­pert. A spe­cial­ist mov­ing part­ner pro­vides a val­ueadd to ex­ist­ing re­la­tion­ships, a com­pet­i­tive dif­fer­ence and also drives ef­fi­ciency within their busi­ness.

“In­no­va­tion and strate­gic part­ner­ships are key to op­por­tu­nity, which is why [we work to] cre­ate be­spoke prod­ucts and ser­vices that meet the ac­tual, real-time needs of users and agents.”

From man­ag­ing con­nec­tions to elec­tric­ity, gas, phone, in­ter­net and Pay TV, to ar­rang­ing re­moval­ists, hire trucks, clean­ing ser­vices and in­sur­ance – ev­ery­thing is taken care of by Di­rect Con­nect! And best of all, it’s a free, noobli­ga­tion ser­vice!

Di­rect Con­nect are among Aus­tralia’s most highly rec­om­mended com­pa­nies when it comes to tak­ing the has­sle out of or­gan­is­ing your client’s next move. In fact, Mr Docherty said the av­er­age move ar­ranged by in­di­vid­u­als took 103 min­utes to ar­range and eight phone calls to con­nect es­sen­tial ser­vices.

“Di­rect Con­nect saves the av­er­age con­sumer 74 min­utes when or­gan­is­ing their own move by bring­ing all of the el­e­ments into one place and pro­vid­ing ex­pert rec­om­men­da­tions from a suite of providers. Agents have recog­nised that mov­ing as­sis­tance is some­thing their in­creas­ingly time-poor cus­tomers are crav­ing and it is fan­tas­tic to have their sup­port,” he said.

Di­rect Con­nect helps thou­sands of cus­tomers ev­ery week to move premises with­out any has­sle, even of­fer­ing an Al­ways On Guar­an­tee to en­sure their ser­vices are con­nected on the day they move in.

You’ll also be glad to know that Aus­tralia’s lead­ing agents and na­tional in­dus­try bod­ies gladly sup­port Di­rect Con­nect, which has agree­ments with more than 3,200 agents and of­fers end-to-end mov­ing ser­vices for around 800,000 prop­er­ties. They have long-term part­ner­ships with ma­jor real es­tate firms, in­clud­ing LJ Hooker, Raine & Horne, Philip Webb, Metro and Methven Real Es­tate, which alone pro­vide ac­cess to 140,000 prop­er­ties un­der man­age­ment, and they have moved more than one mil­lion peo­ple.

Raine & Horne’s Chair­man An­gus Raine said the DCA ser­vice un­doubt­edly added value to clients.

“A sim­ple, has­sle-free mov­ing process is a good thing for cus­tomers and agents alike. That Di­rect Con­nect is in­no­vat­ing in new ar­eas con­trib­utes to Raine & Horne stay­ing ahead of our com­peti­tors [by pro­vid­ing] added value to clients,” he said.

Di­rect Con­nect is also backed by na­tional in­dus­try bod­ies: Real Es­tate In­sti­tutes of Aus­tralia (REIA), Vic­to­ria (REIV), New South Wales (REINSW), Queens­land (REIQ), North­ern Ter­ri­tory (REINT), South Aus­tralia (REISA), the Aus­tralian Cap­i­tal Ter­ri­tory (REIACT) and Western Aus­tralia (REIWA).

Ms Mer­corella said Di­rect Con­nect’s ex­pan­sive and unique ser­vice of­fer­ing, sup­ported by strong agree­ments with agents across the prop­erty in­dus­try, sug­gested that in five years ar­rang­ing a move would be ex­tinct.

“Mov­ing can be an ex­tremely com­plex, stress­ful and time-con­sum­ing process for many peo­ple. Be­ing able to of­fer movers a re­li­able and proven spe­cial­ist ser­vice im­proves agent re­la­tion­ships and can be a point of dif­fer­ence in a com­pet­i­tive mar­ket,” Ms Mer­corella said.

“DI­RECT CON­NECT SAVES THE AV­ER­AGE CON­SUMER 74 MIN­UTES WHEN OR­GAN­IS­ING THEIR OWN MOVE BY BRING­ING ALL OF THE EL­E­MENTS INTO ONE PLACE AND PRO­VID­ING EX­PERT REC­OM­MEN­DA­TIONS FROM A SUITE OF PROVIDERS.”

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