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Ka­t­rina Burns, RE/MAX Hills & Coun­try

Ka­t­rina Burns is a prop­erty man­ager with RE/MAX Hills & Coun­try in Mt Barker, South Aus­tralia. Very much re­spected as a ‘no non­sense' per­son with a care­ful at­ten­tion to de­tail, Ka­t­rina con­trols the fi­nan­cial mat­ters as­so­ci­ated with run­ning the prop­erty man­age­ment depart­ment, en­sur­ing it op­er­ates ef­fi­ciently and to a high stan­dard. She has also lived and worked in the north-west of Western Aus­tralia, been through a Cat­e­gory 5 trop­i­cal cy­clone and loves to travel over­seas. What mo­ti­vated you to get into prop­erty man­age­ment?

Prop­erty was al­ways an in­ter­est of mine. I'd al­ready de­cided be­fore I fin­ished year 12 that I wanted to pur­sue a real es­tate ca­reer. I stud­ied my first course online; af­ter re­ceiv­ing my first real es­tate cer­tifi­cate I ap­plied for and ob­tained my first prop­erty man­age­ment po­si­tion, and I've never looked back! I con­tin­ued to study, gain­ing qual­i­fi­ca­tions in ac­count­ing, busi­ness, real es­tate sales, com­mer­cial prop­erty and agency man­age­ment. Af­ter mov­ing from Western Aus­tralia to South Aus­tralia, I be­gan work­ing with RE/MAX Hills & Coun­try. This is now my eighth year with RE/MAX.

What have been your big­gest chal­lenges so far?

RE/MAX Hills & Coun­try was a small port­fo­lio when I started. We had two prop­erty man­age­ment staff to be­gin with, then we ex­pe­ri­enced rapid growth and the port­fo­lio grew to four times its orig­i­nal size. We re­struc­tured our en­tire depart­ment, in­tro­duced new soft­ware, re­de­vel­oped our poli­cies and pro­ce­dures, and em­ployed and trained ad­di­tional staff – all while main­tain­ing our im­pec­ca­ble rep­u­ta­tion and our high ser­vice level for our clients.

Who inspires you?

It would have to be all of the staff at RE/MAX Hills & Coun­try. We have the most ded­i­cated and hard-work­ing prop­erty man­age­ment, ad­min­is­tra­tion and sales teams.

In your brief­case right now is…

I al­ways carry my lap­top, di­ary, notebook, busi­ness cards, USB stick and pens.

Tell us about some­thing you couldn’t live with­out.

That would be my prop­erty man­age­ment team. Ev­ery depart­ment needs a strong team that un­der­stands the re­quire­ments, sup­ports each other and gets along well, and we're for­tu­nate to have a team like this. Our new­est prop­erty man­ager started with RE/MAX three months ago and the tran­si­tion has been very easy. It's a team that has the feel of hav­ing worked to­gether since day one.

What are your tech­nol­ogy must-haves?

My mo­bile phone, lap­top and re­mote ac­cess. To­gether they give me the flex­i­bil­ity to be able to work from any­where and at­tend to ev­ery­thing I need to when I need to.

What do you most en­joy about Elite Prop­erty Man­ager mag­a­zine?

There's al­ways some­thing you can learn and take away from it. New ideas, some­thing you can im­prove on and the ad­vice and sto­ries of oth­ers in the same in­dus­try.

What ad­vice would you give some­one just start­ing out in prop­erty man­age­ment?

Train­ing, train­ing and more train­ing. Learn as much as you can. Be pro­fes­sional and make com­mu­ni­ca­tion a top pri­or­ity for your clients. ■

Ev­ery depart­ment needs a strong team that un­der­stands the re­quire­ments, sup­ports each other and gets along well.

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