READER PRO­FILE

Af­ter start­ing as a re­cep­tion­ist for a real es­tate agency in 1985, Joanne Avenell soon crossed over into prop­erty man­age­ment. Af­ter a while, she started her own bou­tique PM of­fice on the Morn­ing­ton Penin­sula in Vic­to­ria, as part of the Eview Group Your Br

Elite Property Manager - - Contents - Joanne Avenell, Eview Group

Tell us a bit about your­self and your role at Eview. Af­ter work­ing in real es­tate for most of my ca­reer, two years ago when Eview Group launched the ‘Your Brand Your Busi­ness' model I made the de­ci­sion to start up my own bou­tique prop­erty man­age­ment de­part­ment, Eview Ne­pean Rentals. The of­fice is lo­cated in the beach­side town of McCrae on the Morn­ing­ton Penin­sula.

Although it was my main aim to fo­cus on prop­erty man­age­ment, I was ap­proached by agents within the Eview Group with a pro­posal to come and work along­side me. We have now grown to an amaz­ing team of five agents, two ad­min staff and two-and-a-half prop­erty man­agers.

What mo­ti­vated you to get into real es­tate? Like most prop­erty man­agers, I started on re­cep­tion and then went into sales and of­fice man­age­ment for a while. I then pro­gressed to prop­erty man­age­ment and knew straight­away that this was my pas­sion.

How is the mar­ket in your lo­cal area right now? The mar­ket is strong at present, with very low va­cancy rates. We are see­ing the Penin­sula change from a hol­i­day lo­ca­tion to more per­ma­nent hous­ing, with fam­i­lies com­ing down to en­joy the re­laxed life­style.

Who or what inspires you? Manos and Maria Findikakis have been a huge inspiration in help­ing me on my jour­ney to own­ing my own busi­ness. I'm also in­spired when train­ing new prop­erty man­agers and see­ing them with the same pas­sion about mak­ing a ca­reer in prop­erty man­age­ment.

In your brief­case right now is...? My iPad, phone, makeup case, nail file, keys (prob­a­bly rentals that should be in the of­fice), glasses, busi­ness cards and loads of pens.

What apps do you use most at the mo­ment on your iPhone or iPad? Ever­note, as it syncs with the phone, iPad and lap­top, and I can write all my re­minder notes or those lit­tle light­bulb mo­ments you have. We use Con­sole Live Agent for all our rou­tines, con­di­tion re­ports and photos, YouTube, and Flash­light to find keys in the dark.

What is one top tip for good client com­mu­ni­ca­tion? Keep the client in­formed be­fore they call you and al­ways re­spond to them, even if it is just a quick note to say we don't have an an­swer but will get back to you shortly. Never leave them chas­ing you for a re­sponse.

Is there some­thing you couldn’t live with­out? My fam­ily is my life and my ‘why' in busi­ness.

What ad­vice would you give some­one start­ing out in prop­erty man­age­ment? Find a com­pany who cares about the prop­erty man­age­ment de­part­ment, al­ways take time out to lis­ten to the client and their con­cerns or in­struc­tions, and make time man­age­ment skills a pri­or­ity.

Do you have any words to live by or a favourite quote? I like the Nike quote: Just do it!

Keep the client in­formed be­fore they call you and al­ways re­spond to them, even if it is just a quick note to say we don’t have an an­swer but will get back to you shortly.

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