MEET THE CURRENT ROUND OF ‘TRANSFORMERS’
Transform would not be possible without our fantastic coaches and industry suppliers who have provided some amazing coaching and tools for our PM Transform teams. Here is a snapshot of some thoughts from our coaches.
Fiona Blayney, Real+, Head Coach and Program Mentor
I knew that Transform was going to be an amazing journey; I had so much to give and was excited to get started. In truth, I had not prepared myself for what I would gain from this process. Each week I look forward to our sessions. I have learnt so much from each one of the participants; their energy, humility, gratitude and dedication continue to inspire me.
In saying that, it's been pretty gruelling at times. We've cut deep and peeled back the layers of years, some personal, some business; we've worked hard to identify our truth and our desires for the future. We've been breaking lots of stuff, but in true Transform style everyone has been painstakingly putting things back together. It's not about where you are right now; it's about where you want to be, and these guys are working hard to make it happen. I am truly honoured to be working with such an inspiring group of people.
Heidi Walkinshaw, Real+
Whilst Rome wasn't built in a day, it's inspiring to see what can be achieved when you put your mind to it. Transform has reaffirmed the notion that you really can do anything; the challenge is working out what that anything is! It has given me
such joy helping our participants unpack their world and prepare for the adventure ahead. We've been working through each process in the office, deconstructing it and using the content from each week's session, as well as the Real+ methods, quickly constructing a new city.
Lauren Kirk, Real+
It's one thing to know what to do, it's another to put it into practice, and incredible to be doing it in rapid time. Working with the newbusiness managers has been a rollercoaster as they each work to establish their personal growth plan and start putting it into practice. So much opportunity has been discovered; whilst a good problem to have, it's been hard work emotionally and physically to gain momentum. The light is coming, but there is no time to rest. For any of us!
Charles Tarbey, CEO, Century 21 Australasia
In my Transform coaching session, I spoke about creating short-term objectives in a quality environment – the environment being both physically and emotionally appealing. We spend most of our waking day getting ready for, getting to, being at and winding down from work. If we are not comfortable and not achieving daily wins, the pleasure of work disappears and the pain sets in.
I believe communication is the key for property management success. Most property management structures have an individual dealing with a number of landlords and tenants, meaning that when a landlord or tenant needs information, the phone tagging begins if that person is not available.
I urge all property managers to place emphasis on maintaining a speedy and professional line of communication between tenants, landlords and your property management team.
Sarah Bell, LinkLearn
It was no surprise to me that the Transform program had attracted such an engaging and positive group! Understanding the model of how conflict works and how people behave by default as parties in conflict is a crucial skill for property managers, who need to resolve issues and restore relationships so that the best interests of the client are represented within the broader considerations of the tenancy. Speaking with some of the group afterwards, it was rewarding to see how their minds had turned to using this new knowledge and how they are applying it to the situations they are dealing with right now, whether with clients or in the workplace.
Neil Williams, Agent Dynamics
Julie and I have had a great time working with the Transform participants. Their enthusiasm for our Performance Management Profiling has been fantastic and we really enjoyed interacting with the individual teams when we de-briefed them on their results. We really got a sense of their commitment to improvement and a ready acceptance of the benefits of team profiling. The standout for us was the strength of culture that was rock-solid in all the teams. Culture really is the glue that binds successful businesses together and is the common thread to success. Well done to them all, and we look forward to following their journeys.
John Knight, Business Depot
Whether you are striving for profit, striving for growth in value or striving for both, you need to be able to track the performance of your property management business distinct from any other division of your business. Once you have clarity on your business and how it is performing, you can focus on the one-percenters that will increase your profit and/or grow your rent roll. I look forward to seeing the Dynamic Dozen taking their businesses to the next level!
Fiona Mott, Rockend
It's been a terrific experience to be part of PM Transform. We hear about business intelligence and the collation of data into meaningful reports and are often overwhelmed with the number of reports we need to sift through to gain this insight. Now we are able to view our property management office KPI statistics on a highly visual dashboard: realbenchmark. Furthermore, we can benchmark those metrics to truly measure our KPIs to other comparable businesses – a real gamechanger! The PM Dynamic Dozen have amazing energy and now, with great insight into their businesses, I'm looking forward to seeing some amazing results.
Hannah Gill, Independent Property Management
It was really great to work with the Dynamic Dozen – their hunger to learn and challenge themselves is exciting. I enjoyed the opportunity to share with them my experiences as a BDM – it's all about doing the little things well and adding value to stand out from the crowd. I have total confidence in their ability to do this and I'm sure they'll continue to achieve and excel. Watch this space – we're going to see great things from them. As I put it to them, “be so good they can't ignore you”.