MEET THE CUR­RENT ROUND OF ‘TRANS­FORM­ERS’

Trans­form would not be pos­si­ble with­out our fan­tas­tic coaches and in­dus­try sup­pli­ers who have pro­vided some amaz­ing coach­ing and tools for our PM Trans­form teams. Here is a snap­shot of some thoughts from our coaches.

Elite Property Manager - - Everyone's Talking About -

Fiona Blayney, Real+, Head Coach and Pro­gram Men­tor

I knew that Trans­form was go­ing to be an amaz­ing jour­ney; I had so much to give and was ex­cited to get started. In truth, I had not pre­pared my­self for what I would gain from this process. Each week I look for­ward to our ses­sions. I have learnt so much from each one of the par­tic­i­pants; their en­ergy, hu­mil­ity, grat­i­tude and ded­i­ca­tion con­tinue to in­spire me.

In say­ing that, it's been pretty gru­elling at times. We've cut deep and peeled back the lay­ers of years, some per­sonal, some busi­ness; we've worked hard to iden­tify our truth and our de­sires for the fu­ture. We've been break­ing lots of stuff, but in true Trans­form style ev­ery­one has been painstak­ingly putting things back to­gether. It's not about where you are right now; it's about where you want to be, and th­ese guys are work­ing hard to make it hap­pen. I am truly hon­oured to be work­ing with such an in­spir­ing group of peo­ple.

Heidi Walkin­shaw, Real+

Whilst Rome wasn't built in a day, it's in­spir­ing to see what can be achieved when you put your mind to it. Trans­form has reaf­firmed the no­tion that you re­ally can do any­thing; the chal­lenge is work­ing out what that any­thing is! It has given me

such joy help­ing our par­tic­i­pants un­pack their world and pre­pare for the ad­ven­ture ahead. We've been work­ing through each process in the of­fice, de­con­struct­ing it and us­ing the con­tent from each week's ses­sion, as well as the Real+ meth­ods, quickly con­struct­ing a new city.

Lau­ren Kirk, Real+

It's one thing to know what to do, it's another to put it into prac­tice, and in­cred­i­ble to be do­ing it in rapid time. Work­ing with the new­busi­ness man­agers has been a roller­coaster as they each work to es­tab­lish their per­sonal growth plan and start putting it into prac­tice. So much op­por­tu­nity has been dis­cov­ered; whilst a good prob­lem to have, it's been hard work emo­tion­ally and phys­i­cally to gain mo­men­tum. The light is com­ing, but there is no time to rest. For any of us!

Charles Tar­bey, CEO, Cen­tury 21 Aus­trala­sia

In my Trans­form coach­ing ses­sion, I spoke about creat­ing short-term ob­jec­tives in a qual­ity en­vi­ron­ment – the en­vi­ron­ment be­ing both phys­i­cally and emo­tion­ally ap­peal­ing. We spend most of our wak­ing day get­ting ready for, get­ting to, be­ing at and wind­ing down from work. If we are not com­fort­able and not achiev­ing daily wins, the plea­sure of work dis­ap­pears and the pain sets in.

I be­lieve com­mu­ni­ca­tion is the key for prop­erty man­age­ment suc­cess. Most prop­erty man­age­ment struc­tures have an in­di­vid­ual deal­ing with a num­ber of land­lords and ten­ants, mean­ing that when a land­lord or ten­ant needs in­for­ma­tion, the phone tag­ging be­gins if that per­son is not avail­able.

I urge all prop­erty man­agers to place em­pha­sis on main­tain­ing a speedy and pro­fes­sional line of com­mu­ni­ca­tion be­tween ten­ants, land­lords and your prop­erty man­age­ment team.

Sarah Bell, LinkLearn

It was no sur­prise to me that the Trans­form pro­gram had at­tracted such an en­gag­ing and pos­i­tive group! Un­der­stand­ing the model of how con­flict works and how peo­ple be­have by de­fault as par­ties in con­flict is a cru­cial skill for prop­erty man­agers, who need to re­solve is­sues and re­store re­la­tion­ships so that the best in­ter­ests of the client are rep­re­sented within the broader con­sid­er­a­tions of the ten­ancy. Speak­ing with some of the group af­ter­wards, it was re­ward­ing to see how their minds had turned to us­ing this new knowl­edge and how they are ap­ply­ing it to the sit­u­a­tions they are deal­ing with right now, whether with clients or in the work­place.

Neil Wil­liams, Agent Dy­nam­ics

Julie and I have had a great time work­ing with the Trans­form par­tic­i­pants. Their en­thu­si­asm for our Per­for­mance Man­age­ment Pro­fil­ing has been fan­tas­tic and we re­ally en­joyed in­ter­act­ing with the in­di­vid­ual teams when we de-briefed them on their re­sults. We re­ally got a sense of their com­mit­ment to im­prove­ment and a ready ac­cep­tance of the ben­e­fits of team pro­fil­ing. The stand­out for us was the strength of cul­ture that was rock-solid in all the teams. Cul­ture re­ally is the glue that binds suc­cess­ful busi­nesses to­gether and is the com­mon thread to suc­cess. Well done to them all, and we look for­ward to fol­low­ing their jour­neys.

John Knight, Busi­ness De­pot

Whether you are striv­ing for profit, striv­ing for growth in value or striv­ing for both, you need to be able to track the per­for­mance of your prop­erty man­age­ment busi­ness dis­tinct from any other di­vi­sion of your busi­ness. Once you have clar­ity on your busi­ness and how it is per­form­ing, you can fo­cus on the one-per­centers that will in­crease your profit and/or grow your rent roll. I look for­ward to see­ing the Dy­namic Dozen tak­ing their busi­nesses to the next level!

Fiona Mott, Rock­end

It's been a ter­rific ex­pe­ri­ence to be part of PM Trans­form. We hear about busi­ness in­tel­li­gence and the col­la­tion of data into mean­ing­ful re­ports and are of­ten over­whelmed with the num­ber of re­ports we need to sift through to gain this in­sight. Now we are able to view our prop­erty man­age­ment of­fice KPI statis­tics on a highly visual dash­board: re­al­bench­mark. Fur­ther­more, we can bench­mark those met­rics to truly mea­sure our KPIs to other com­pa­ra­ble busi­nesses – a real gamechanger! The PM Dy­namic Dozen have amaz­ing en­ergy and now, with great in­sight into their busi­nesses, I'm look­ing for­ward to see­ing some amaz­ing re­sults.

Han­nah Gill, In­de­pen­dent Prop­erty Man­age­ment

It was re­ally great to work with the Dy­namic Dozen – their hunger to learn and chal­lenge them­selves is ex­cit­ing. I en­joyed the op­por­tu­nity to share with them my ex­pe­ri­ences as a BDM – it's all about do­ing the lit­tle things well and adding value to stand out from the crowd. I have to­tal con­fi­dence in their abil­ity to do this and I'm sure they'll con­tinue to achieve and ex­cel. Watch this space – we're go­ing to see great things from them. As I put it to them, “be so good they can't ig­nore you”.

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