EV­ERY AGENT HAS A STORY:

Ev­ery­one who works in real es­tate can re­count sev­eral piv­otal mo­ments in their ca­reers from which they ei­ther learned or grew.

Elite Property Manager - - CONTENTS -

Back for 2018, with thanks to Con­sole

Back for its sec­ond sea­son, our ‘Ev­ery Agent Has a Story’ se­ries cap­tures the tales of some of our in­dus­try’s most pop­u­lar pro­fes­sion­als – across lead­er­ship, sales and prop­erty man­age­ment. Th­ese are never-be­fore-told sto­ries. Find out what th­ese agents would do dif­fer­ently if they had the chance to have their time over again. AN­DREW CORO­NIS Man­ag­ing Di­rec­tor, Coro­nis

Re­count­ing the start of his ca­reer, An­drew be­lieved tak­ing over a rent roll would be sim­ple enough. But with­out proper plan­ning for both clients and staff, there was some pain un­til an im­por­tant les­son was learned. His ad­vice: en­sure you in­vest in proper lead­er­ship and com­mu­ni­ca­tion train­ing.

KARMEN COSTIGAN Busi­ness De­vel­op­ment Ex­ec­u­tive, Ray White Queens­land

Liv­ing in the US to earn a wage and be­come an ac­tress, it wasn’t all glitz and glam­our for Karmen. Dur­ing a stint in prop­erty man­age­ment she was sued, shown gun col­lec­tions and had the po­lice at the doorstep for a prop­erty in­spec­tion. It’s clear she’s seen it all and has learned how to think on her feet when push comes to shove.

AN­DREW MCSWEENY Prin­ci­pal, Ray White Ca­rina

While work­ing for his par­ents at the age of 19, An­drew fi­nalised a sales con­tract be­tween his ven­dor and buyer, and had never felt prouder. It was the first sale for the of­fice and well over the mar­ket’s av­er­age. Driv­ing away in a glow of suc­cess, he sud­denly re­mem­bered the Author­ity to Sell hadn’t been signed… mean­ing no com­mis­sion!

MAR­CEL DYBNER Head of Prop­erty Man­age­ment, Besser + Co

Dur­ing one of his first list­ings as a BDM, Mar­cel’s prospec­tive ten­ant sud­denly went off the grid. He soon dis­cov­ered they had been ad­mit­ted to hos­pi­tal. Rush­ing over to get the deal signed, the ten­ant told him the rea­son she had been ad­mit­ted which, with­out a doubt, brought a lump to his throat.

NHI CHANG Prod­uct Owner, Con­sole

One of Nhi’s ten­ants fell into ar­rears and then had a house fire. She even­tu­ally dis­cov­ered they were keep­ing a drug house and had been sent to prison. Fol­low­ing 18 months of mul­ti­ple in­surance claims and try­ing to prove due dili­gence had been car­ried out, Nhi learned why sim­pli­fied work­flows and doc­u­men­ta­tion of all pro­cesses must be in place.

KASEY MCDONALD Di­rec­tor, Prop­erty Man­age­ment Train­ing Academy

When one of Kasey’s most dif­fi­cult clients re­sponded to her email in a dis­crim­i­na­tory way, she was asked to for­ward it to her leas­ing man­ager to deal with. Adding her own deroga­tory opin­ion of the client, she ac­ci­den­tally pressed ‘re­ply’... A heart­felt apol­ogy later, she has learned to al­ways re­main pro­fes­sional, re­gard­less of how cus­tomers treat her.

Ev­ery Agent Has a Story is ex­clu­sively brought to you in as­so­ci­a­tion with Con­sole. Watch the se­ries at eliteagent.com.au/sto­ries. Se­ries runs from April to July 2018.

Kasey McDonald

Karmen Costigan

An­drew McSweeny

Mar­cel Dybner

Nhi Chang

An­drew Coro­nis

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