EVERY AGENT HAS A STORY:
Everyone who works in real estate can recount several pivotal moments in their careers from which they either learned or grew.
Back for 2018, with thanks to Console
Back for its second season, our ‘Every Agent Has a Story’ series captures the tales of some of our industry’s most popular professionals – across leadership, sales and property management. These are never-before-told stories. Find out what these agents would do differently if they had the chance to have their time over again. ANDREW CORONIS Managing Director, Coronis
Recounting the start of his career, Andrew believed taking over a rent roll would be simple enough. But without proper planning for both clients and staff, there was some pain until an important lesson was learned. His advice: ensure you invest in proper leadership and communication training.
KARMEN COSTIGAN Business Development Executive, Ray White Queensland
Living in the US to earn a wage and become an actress, it wasn’t all glitz and glamour for Karmen. During a stint in property management she was sued, shown gun collections and had the police at the doorstep for a property inspection. It’s clear she’s seen it all and has learned how to think on her feet when push comes to shove.
ANDREW MCSWEENY Principal, Ray White Carina
While working for his parents at the age of 19, Andrew finalised a sales contract between his vendor and buyer, and had never felt prouder. It was the first sale for the office and well over the market’s average. Driving away in a glow of success, he suddenly remembered the Authority to Sell hadn’t been signed… meaning no commission!
MARCEL DYBNER Head of Property Management, Besser + Co
During one of his first listings as a BDM, Marcel’s prospective tenant suddenly went off the grid. He soon discovered they had been admitted to hospital. Rushing over to get the deal signed, the tenant told him the reason she had been admitted which, without a doubt, brought a lump to his throat.
NHI CHANG Product Owner, Console
One of Nhi’s tenants fell into arrears and then had a house fire. She eventually discovered they were keeping a drug house and had been sent to prison. Following 18 months of multiple insurance claims and trying to prove due diligence had been carried out, Nhi learned why simplified workflows and documentation of all processes must be in place.
KASEY MCDONALD Director, Property Management Training Academy
When one of Kasey’s most difficult clients responded to her email in a discriminatory way, she was asked to forward it to her leasing manager to deal with. Adding her own derogatory opinion of the client, she accidentally pressed ‘reply’... A heartfelt apology later, she has learned to always remain professional, regardless of how customers treat her.
Every Agent Has a Story is exclusively brought to you in association with Console. Watch the series at eliteagent.com.au/stories. Series runs from April to July 2018.