WE ARE THE ONES WE'VE BEEN WAIT­ING FOR

It's easy to think that cap­tains of in­dus­try and key thoughtlead­ers are some­how dif­fer­ent to us – su­per­hu­man even. But the only true dif­fer­ence be­tween us and them is an at­ti­tude to learn­ing, as Natalie Hast­ings explains.

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In­spi­ra­tional quotes from fa­mous en­trepreneurs and the thoughtlead­ers we ad­mire might

add flavour to our daily In­sta­gram trawl, but plac­ing great peo­ple on a pedestal can be counter-pro­duc­tive. In­stead of adopt­ing their wis­dom we hold it apart from our­selves.

Whether we use their smarts to im­prove the daily op­er­a­tions of our real es­tate busi­nesses or to cre­ate a prod­uct that dis­rupts an in­dus­try doesn't mat­ter; what does mat­ter is that we do more than scroll past their ad­vice on so­cial me­dia, and work out ways to im­ple­ment their wis­dom in our daily life.

Here are four pieces of ad­vice from pop­u­lar lead­ers that re­flect on the qual­i­ties lead­ing prop­erty man­agers en­joy.

1

“Change will not come if we wait for some other per­son or if we wait for some time. We are the ones we've been wait­ing for.” Barack Obama

Great prop­erty man­agers are ex­cel­lent team builders. They col­lab­o­rate with their col­leagues, con­sider trades and their sup­port sys­tem an im­por­tant part of their suc­cess, and un­der­stand they need to work with their ten­ants and land­lords as op­posed to for them. Prop­erty man­agers hear daily feed­back di­rectly from clients and are gifted with the op­por­tu­nity to make real changes to the way their de­part­ments un­der­take cus­tomer ser­vice. With the right sup­port, they can take ac­tion and par­tic­i­pate in the project of mak­ing a whole real es­tate prac­tice a bet­ter place. 2

“Shut­ting down dis­cus­sion is self-de­feat­ing and im­pedes progress. We need to talk and lis­ten and de­bate and re­fute and in­struct and learn and evolve.” Sh­eryl Sand­berg

Great prop­erty man­agers are hon­est and open with their team. It takes brav­ery to have dif­fi­cult con­ver­sa­tions with all the stake­hold­ers in a prop­erty man­ager's world, from their prin­ci­pal to the distressed ten­ant who's be­hind on rent. Hon­esty, lis­ten­ing and clear com­mu­ni­ca­tion are the hall­marks of a ter­rific prop­erty man­ager. In­stead of hid­ing be­hind emails or not ad­dress­ing is­sues, get frank and en­joy the clar­ity of true con­ver­sa­tion and prob­lem­solv­ing.

3

“If you are work­ing on some­thing that you re­ally care about, you don't have to be pushed. The vi­sion pulls you.” Steve Jobs

Great prop­erty man­agers have a vi­sion. Prop­erty man­age­ment rarely has the glit­ter and per­ceived glam­our of sales. It's a car­ing role that sup­ports two par­ties in achiev­ing their goals – fi­nan­cial se­cu­rity and do­mes­tic se­cu­rity. It's a vi­sion and a dis­tinct pur­pose to serve that great prop­erty man­agers share; they're never pushed to­wards ex­cel­lence.

4

“Found­ing a com­pany is hard. Most of it isn't smooth. You'll have to make very hard de­ci­sions. You have to fire a few peo­ple. There­fore, if you don't be­lieve in your mis­sion, giv­ing up is easy.” Mark Zucker­berg

Great prop­erty man­agers are great de­ci­sion-mak­ers. This doesn't mean they don't make mis­takes – the longer they're in prac­tice, the more read­ily they'll agree that mis­takes are a part of mak­ing de­ci­sions. Prop­erty man­agers who know their role in­side out have the con­fi­dence and sup­port to make de­ci­sions on be­half of their clients – af­ter all, that's what they're em­ployed to do. Whilst they might oc­ca­sion­ally be rat­tled by cir­cum­stances or the out­come of a de­ci­sion, their ‘never quit' at­ti­tude means they don't beat them­selves up – they just get on with the job. ■

IT TAKES BRAV­ERY TO HAVE DIF­FI­CULT CON­VER­SA­TIONS WITH ALL THE STAKE­HOLD­ERS IN A PROP­ERTY MAN­AGER'S WORLD.

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