ASK THE COACHES Lau­ren Kirk, Heidi Walkin­shaw, Kate Ben­jamin

Gen­eral Man­ager, Coach, Con­sul­tant & Trainer

Elite Property Manager - - Contents -

Q I'm a sell­ing prin­ci­pal who doesn't have the time to spend ev­ery minute in my prop­erty man­age­ment depart­ment. How can I bet­ter sup­port my team?

A As leader, your time will al­ways need to be dis­trib­uted across many ar­eas and you need to wear many hats. When you have an in­come-gen­er­at­ing role as well this can eas­ily take prece­dence. Sup­port­ing your team doesn't mean you have to be phys­i­cally present ev­ery day, but it does mean that you need to en­sure the time you do spend with them is worth­while.

Value their time and they will value yours. Be present when you are with them. If you're rac­ing into the weekly meet­ing, bark­ing or­ders and di­rec­tions and then not ap­pear­ing again un­til next week, per­haps there is a bet­ter use of your time.

How can you bet­ter sup­port your team?

Lis­ten: What's hap­pen­ing around you and what feed­back are your team giv­ing? Take it on board and act when needed – which is dif­fer­ent to re­act­ing all the time! Feed­back from your team is pos­i­tive. Im­prove: Al­ways look for ways to im­prove and in­vest in you, your busi­ness and your team. How­ever, re­mem­ber that not ev­ery­one likes change – so a well-thought-out plan is needed for any change that will af­fect your team. Pro­cesses, project plan­ning and clear com­mu­ni­ca­tion are key.

Con­nect: Give your time. Whether this is in the form of sched­uled one-on-ones or in­for­mal daily check-ins, stay­ing con­nected to your team is the most im­por­tant thing – es­pe­cially when things get off track or a lit­tle chaotic.

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