ASK THE COACHES Lauren Kirk, Heidi Walkinshaw, Kate Benjamin
General Manager, Coach, Consultant & Trainer
Q I'm a selling principal who doesn't have the time to spend every minute in my property management department. How can I better support my team?
A As leader, your time will always need to be distributed across many areas and you need to wear many hats. When you have an income-generating role as well this can easily take precedence. Supporting your team doesn't mean you have to be physically present every day, but it does mean that you need to ensure the time you do spend with them is worthwhile.
Value their time and they will value yours. Be present when you are with them. If you're racing into the weekly meeting, barking orders and directions and then not appearing again until next week, perhaps there is a better use of your time.
How can you better support your team?
Listen: What's happening around you and what feedback are your team giving? Take it on board and act when needed – which is different to reacting all the time! Feedback from your team is positive. Improve: Always look for ways to improve and invest in you, your business and your team. However, remember that not everyone likes change – so a well-thought-out plan is needed for any change that will affect your team. Processes, project planning and clear communication are key.
Connect: Give your time. Whether this is in the form of scheduled one-on-ones or informal daily check-ins, staying connected to your team is the most important thing – especially when things get off track or a little chaotic.