HEIDI WALKIN­SHAW

Coach, Con­sul­tant and Trainer

Elite Property Manager - - Q & A -

Q I have re­cently been pro­moted into a team leader role. How do I get to get on top of my time man­age­ment with the added work­load?

A Firstly, congratulations on your pro­mo­tion and jump­ing into the next phase of your ca­reer!

While it can be ex­cit­ing to be­gin a new role, it can be daunt­ing as you try to take into ac­count all the new re­spon­si­bil­i­ties it brings.

The first thing is to en­sure that you are well or­gan­ised; with team man­age­ment you are not only deal­ing with the chal­lenges of your own port­fo­lio, but also nav­i­gat­ing the chal­lenges within your team that are both in­ward and out­ward fac­ing.

Take the time to plan your day and try to al­low for block­out time when you need to look at the met­rics around departmental per­for­mance.

Think about reg­u­lar one-on-ones at least once per month and set up a train­ing plan with your team. This helps en­sure they are up to speed with the lat­est in­dus­try knowl­edge, while a oneon-one pro­vides a plat­form for your team mem­bers to down­load once a month, plan and re­set for the month ahead.

Be aware of the KPIs that are re­quired for each team mem­ber and im­ple­ment a sys­tem to track those KPIs that can be dis­cussed in your time to­gether each month.

Don't for­get the law of cause and ef­fect. Your team will model the be­hav­iours that they see in you. Stay pos­i­tive, man­age conflict early and pro­mote an en­vi­ron­ment of in­clu­sion and trans­parency to help build rap­port and trust. This will lead to a hap­pier team and ul­ti­mately hap­pier clients. ■

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