GAME CHANGER

The need to over­see all as­pects of the busi­ness is what holds a lot of man­agers back on the road to lead­er­ship. Jo-Anne Oliv­eri ex­am­ines the strate­gies you can put in place to bet­ter po­si­tion your­self for a tran­si­tion from man­ager to leader.

Elite Property Manager - - Contents -

Jo-Anne Oliv­eri

Many prop­erty man­age­ment busi­ness own­ers want to tran­si­tion from manag­ing op­er­a­tional tasks to manag­ing their over­all busi­ness, but don't know how. They are wor­ried that if they no longer deal di­rectly with clients, the same level of ser­vice and re­sults will not be main­tained.

If this sounds like you, here's how you can suc­cess­fully tran­si­tion to a lead­er­ship role in your busi­ness whilst still main­tain­ing your ser­vice stan­dards and re­sults.

1Sys­tems to repli­cate you To suc­cess­fully make the tran­si­tion, you need to im­ple­ment sys­tems which repli­cate you. This en­sures that, even if you are no longer your clients' point of con­tact, they still feel like they're re­ceiv­ing the same level of ser­vice and re­sults. You must im­ple­ment a sys­tem for ev­ery­thing: tasks, com­mu­ni­ca­tion, main­te­nance, ar­rears and so on. That way, no mat­ter which team mem­ber your clients deal with, you and your brand prom­ises will be main­tained.

2Con­sis­tent com­mu­ni­ca­tion Com­mu­ni­ca­tion with your clients must re­main con­sis­tent; it must sound like you, even if it is now team mem­bers com­mu­ni­cat­ing with them. To do this, you must teach your team how to com­mu­ni­cate with your clients so that it con­tin­ues to align with you and your brand. Pro­vide tem­plates, teach stan­dard writ­ten and ver­bal for­mats, and show them how to in­ject your brand's per­son­al­ity into ev­ery­thing. This is how you can en­sure that com­mu­ni­ca­tion with your clients re­mains con­sis­tent and on brand.

YOU MUST TEACH YOUR TEAM HOW TO COM­MU­NI­CATE WITH YOUR CLIENTS SO IT ALIGNS WITH YOU AND YOUR BRAND.

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