The need to oversee all aspects of the business is what holds a lot of managers back on the road to leadership. Jo-Anne Oliveri examines the strategies you can put in place to better position yourself for a transition from manager to leader.
Many property management business owners want to transition from managing operational tasks to managing their overall business, but don't know how. They are worried that if they no longer deal directly with clients, the same level of service and results will not be maintained.
If this sounds like you, here's how you can successfully transition to a leadership role in your business whilst still maintaining your service standards and results.
1Systems to replicate you To successfully make the transition, you need to implement systems which replicate you. This ensures that, even if you are no longer your clients' point of contact, they still feel like they're receiving the same level of service and results. You must implement a system for everything: tasks, communication, maintenance, arrears and so on. That way, no matter which team member your clients deal with, you and your brand promises will be maintained.
2Consistent communication Communication with your clients must remain consistent; it must sound like you, even if it is now team members communicating with them. To do this, you must teach your team how to communicate with your clients so that it continues to align with you and your brand. Provide templates, teach standard written and verbal formats, and show them how to inject your brand's personality into everything. This is how you can ensure that communication with your clients remains consistent and on brand.
YOU MUST TEACH YOUR TEAM HOW TO COMMUNICATE WITH YOUR CLIENTS SO IT ALIGNS WITH YOU AND YOUR BRAND.